Fort Lee Carpet Cleaning

Overview:
Fort Lee Carpet Cleaning is a professional carpet cleaning service located in Fort Lee, NJ. The company specializes in a range of carpet and rug cleaning services, including using specialized techniques for delicate materials.

Services Provided:
– Rug cleaning (woven, Oriental, Persian)
– Stain removal
– Repair services
– Furniture moving for cleaning

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (201) 255-4448
Website: https://www.carpetcleaningfortlee.com/

Customer Reviews and Sentiment:
Google Reviews: 4.3 stars based on 12 reviews.

Positive feedback highlights the company’s thorough cleaning process, efficiency, and professionalism. Customers have praised their ability to handle delicate and antique rugs with care, as well as their excellent customer service.

Examples of positive reviews include:
“I had my woven flatweave rug cleaned by them, and I couldn’t be happier.” – Mark Hall
“The team was professional and arrived promptly for the appointment.” – Banpophannongno mkarea2
“My Persian silk rug was stained with urine, they did an excellent job removing the stain.” – Williams Dawn

On the downside, there were complaints about poor customer service, including rude behavior from staff during communication.

Examples of negative reviews include:
“The rude man who picked up yelled at my wife on the phone.” – Thomas Dewick
“Don’t use them unless you want to be yelled at by a grown man on the phone.” – Anna Lee

Review Summary:
Positive Sentiments: High-quality cleaning, professional staff, good customer service, efficient processes.
Negative Sentiments: Issues with customer service and rude behavior from staff.

Additional Ratings:
BirdEye: 4.3 stars based on 12 reviews, reflecting a consistent level of customer satisfaction.
Total Lead Smart Rating: 7.5/10. This rating reflects strong customer satisfaction and service quality, but is moderated by notable complaints about customer service.

Conclusion:
Fort Lee Carpet Cleaning seems to be a reliable choice for rug and carpet cleaning services in Fort Lee, NJ, particularly for those seeking professional handling of delicate items. However, potential customers should be aware of the reported issues with communication and customer service when choosing this service.