Empire Carpet Cleaning

Overview:
Empire Carpet Cleaning is a carpet cleaning service located in Omaha, NE. They focus on providing high-quality carpet cleaning for both residential and commercial properties, ensuring customer satisfaction with their professional approach.

Services Provided:
– Carpet cleaning
– Stain removal
– Residential and commercial cleaning
– Excellent customer service

Timings:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (402) 800-9260
Website: https://empirecarpetcleaningllc.com/

Customer Reviews and Sentiment:
Empire Carpet Cleaning has received mostly positive reviews across various platforms:

Google Reviews: 4.6 stars based on 9 reviews.

Positive feedback highlights the company’s excellent customer service, speed, and effectiveness in cleaning carpets. Customers have praised the professionalism and promptness of the service.

Examples of positive reviews include:
“Excellent customer service, speedy, and the carpet looks great!” – Elizabeth
“Communication was great and the price was awesome. He really went above and beyond!” – Mel H
“They cleaned the carpet in my parent’s new home and it looks fantastic!” – Laura Henkenius

However, there is a notable negative review concerning employee behavior while driving, leading to concerns about professionalism.

Review Summary:
Positive Sentiments: Excellent customer service, professional, timely, effective carpet cleaning, good communication, and reasonable prices.
Negative Sentiments: Concerns about employee driving behavior and lack of professionalism in that regard.

Additional Ratings:
BirdEye: 4.6 stars based on 9 reviews, indicating a consistent level of customer satisfaction.
Total Lead Smart Rating: 8.3/10, reflecting high customer satisfaction alongside some concerns about staff behavior, which slightly impacts the overall score.

Conclusion:
Empire Carpet Cleaning appears to be a reliable choice for carpet cleaning services in Omaha, NE, recognized for their effectiveness and customer service. However, potential clients should be aware of the reported issues regarding employee conduct while driving, which may warrant consideration before hiring.