You’ve Got Maids Springfield, MO

Blaine Castillo

a month ago

Maybe next time you are driving like a jerk and cutting people off, don’t do it in a company vehicle. Your driving seemed like you were impaired, and you could’ve caused many accidents. It was a white car with license plate ending in F4Y it looked like

Syderial D

2 years ago

This company was supposed to clean one of the properties we were turning over between buyers. They charged us $250 and didn’t actually do anything. We had to clean behind them and then they would not send us an invoice when I asked over and over so I couldn’t get it reimbursed through the office. Basically I paid them out of pocket to do nothing but waste time and they were too lazy and dishonest to even give a receipt so I could get it repaid from work. Ridiculous. We will always use another local company instead. Their loss, we have to do this 5-8 times a month and that business goes to someone else.

Cassandra Jones

3 years ago

The crew at You’ve Got Maids is amazing! We used them for 52 point clean to prep our house for sale and loved it so much began using them for our new house.

Andrea Spangler

3 years ago

I’ve had three same day cancellations (on a total of four cleans) from this company (one my initial deep clean which I booked almost a month in advance), and now on the last clean 10 minutes in was told that a fruit fly found in the kitchen was a flea and was informed that they would not be able to finish cleaning today but could come back next week. I’ve never seen a flea in this house before… And we live here so we would probably notice. I thought they were joking when they told me. Deep clean left a lot to be desired for the price but own er came back out and re-did a few areas that were lacking. Regular cleans have been good however do take about twice as long as you would expect and are not worth the frequent cancellations and general lack of professionalism. I cannot believe I gave this place so many second chances. Would steer clear.

Robert Modlin

3 years ago

Do not show up when scheduled and does not move anything when cleaning.

BUBBLES223564

3 years ago

They made MORE of a mess then anything. They were there for FOUR hours and hardly cleaned one room! They had to leave in the middle to take a girl to a “Doctors appointment”. Very unprofessional. Not to mention they were an hour and a half late! Supposed to work from 10-2 but really they didn’t arrive until 11:30 and left at noon to take the girls to a “Doctors appointment” and left at 3. They clean the windows in every room, and left all the dust and stuff on the floor, The floors looked disgusting when I returned. Very disappointed. Would not use, do not recommend.

Rob King

4 years ago

Used because they were the best we found in Springfield but that is not to assume they were good. I had to complain to owner many, many times due to lights left on, things not cleaned correctly, lots and lots of broken things, etc. The latest incident, I am selling house so asked for terminal cleaning at a cost of $145.00. They knocked off the wall a smoke detector, broke the mounting clip so it couldn’t be remounted. Trudy said get one send me the bill. Never received a response to the bill. They hung upside down some wall decorations. I thought they just made a mistake. Turned one over and it was broken in half. Asked owner to pay for it with picture, no response. Trudy did try at times to make amends, in the end with no response to obvious customer concerns, I think a 2 is generous. I wouldn’t go back.

Talli Delaney

4 years ago

We had moved into a home that had not been properly cleaned, then we had work done which made matters worse. You’ve Got Maids came in and cleaned every nook and cranny of our house. It feels like a clearing as much as a cleaning.

Janet Basnett

4 years ago

Great job

Donnie Curran

4 years ago

Trudy was AMAZING ! Our home was under contract and the final inspection and walk through was all set for the buyers to come out later that day when we got a terrible phone call that our Grandmother had passed. Obviously we needed to go be with family and we would not have time to finish the final cleaning that needed to be done before the walk through and inspection. I got on the phone with Trudy and she took care of everything! They sent out a large crew fully equipped ready to go later that morning and the crew couldn’t have been any nicer. All of them went right to work and had the house looking show ready in no time flat! They took pride in their work and took the time to take care of the little details that really make the difference along with simply treating people how you would want to be treated. We couldn’t be more pleased with our experience. I will be recommending them to everyone I know!