Penny’s Cleaning in Springfield-MO, Missouri 65807

Penny’s Cleaning

3444 S Campbell Ave, Springfield, MO 65807

4.6 (77 reviews)

Overview:
Penny’s Cleaning is a cleaning service based in Springfield, MO, specializing in house cleaning. They are known for their professional staff and high-quality cleaning services, ensuring homes are clean and well-maintained.

Services Provided:
– Residential cleaning
– Move-in/move-out cleaning
– Deep cleaning
– Routine cleaning

Timings:
Monday to Saturday 9 AM to 6 PM

Contact Information:
Phone: (417) 848-3848
Website: www.pennyscleaning417.com

Customer Reviews and Sentiment:
Penny’s Cleaning has received favorable reviews from numerous customers, reflecting a strong overall satisfaction with their services.

Google Reviews: 4.6 stars based on 77 reviews.

Positive feedback highlights the professionalism of the staff, the thoroughness of their cleaning, and the overall pleasant experience clients had with the team.

Examples of positive reviews include:
“Very professional. Excellent service.” – Bradford Gillam
“They did a great job!” – Sara Dee
“My house looks great!” – Sydney Pillman

Conversely, there is a notable complaint regarding a move-in cleaning that failed to meet expectations, with specific services left uncompleted and poor communication from the company.

Example of a negative review:
“Deeply disappointing experience… the only way that I knew they were there is that they charged my credit card.” – Joshua Arnett

Review Summary:
Positive Sentiments: Professionalism, thorough cleaning, friendly team, and high-quality service.
Negative Sentiments: Inconsistency in service delivery, unresolved communication issues.

Additional Ratings:
BirdEye: 4.6 stars based on 77 reviews, supporting the overall sentiment of customer satisfaction.
Total Lead Smart Rating: 7.8/10. This rating reflects strong positive feedback from the majority of customers despite a significant complaint regarding service quality and communication, indicating room for improvement.

Conclusion:
Penny’s Cleaning appears to be a solid choice for house cleaning services in Springfield, MO, well-regarded for their professionalism and thorough cleaning. However, prospective clients should take note of the mixed reviews and any potential for inconsistent service before making a decision.

Member Since July 2024

Listing Id 88750

Contact Info

3444 S Campbell Ave, Springfield, MO 65807
(417) 848-3848
Lead Smart Rating :
7.8/10.0

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3444 S Campbell Ave, Springfield, MO 65807

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Reviews

Bradford Gillam

a week ago

Very professional. Excellent service.

Caleb Ross

3 weeks ago

It’s crazy what you can get used to and let build up in your house before having it cleaned. I didn’t realize just how much dirt and grime was sitting around until Penny’s team came and got rid of it all! The place looks so much better than it has in a good while. The team was also very personable and pleasant to talk to. I look forward to my next cleaning.

Joshua Arnett

a month ago

Booked for a move-in cleaning. Deeply disappointing experience. The invoice had a list of included services that were simply not completed. Even the most obvious things like cobwebs and mouse droppings were not cleaned. I’m not being hyperbolic that we were unsure what cleaning services were completed and if they had made it over for the cleaning. The only way that I knew they were there is that they charged my credit card. Emails inquiring about what exactly had been cleaned were not answered until I left this review, which is ultimately why I left the review. I own a business and do not leave one star reviews lightly as I know how, in addition to being irksome or hurtful to the business owner, can bring monetary damage to the business, and if you look at my reviews, this is my only one star review, but as I feel that this business has done monetary damage to me, I do not want anyone else to have the same experience we had, and I feel that if other previously unhappy clients had not removed their reviews after receiving a refund, I would have hired someone else to begin with. I was told all three of my emails were simply missed and after giving a negative review I was communicated with regularly. I did not immediately contact, which I should have done, but did not with the countless number of things we were doing to move during the month. At the end of the day, a list of services were not completed as promised at best, and were completed in the state we found them by a professional cleaning service at worst.

Sara Dee

3 months ago

They did a great job!

Sydney Pillman

3 months ago

I had a wonderful experience with Penny’s team! Everyone was very professional, punctual, and my house looks great! Thank you!

Chris Delcoure

3 months ago

Pennys crew did a great job.

Tracey Withoelder

4 months ago

I have loved working with Penny! Her crew did an amazing job, I am so happy to have their help! Highly recommend!!

William Bottom

5 months ago

Great experience with Penny and crew. They did an awesome job on my new place!

Gabrielle Riegel

6 months ago

Amazing company. They do an amazing job, and they care, too. Can’t go wrong with these compassionate people.

Savannah Davis

7 months ago

I’d highly recommend Penny’s Cleaning to anyone in the area. The staff is professional and did not seem to miss anything! My house has never been so clean!