Essential Carpet Cleaners LLC

Elaine Schaffner

3 weeks ago

My husband and I could not be happier with the results of Drew’s Essentail Carpet Cleaners. Our house now smells fresh and clean after he deep cleaned our wall-to-wall Berber carpet, the carpeted stairs and numerous area rugs. Drew was a great communicator and pleasant professional throughout the process; from the intial free consultation/estimate to the final cleanup and post cleaning carpet care tips. Our older farm home’s carpet had some pet accident stains that we could NOT remove, even with our own rug cleaner but now, thanks to Drew’s quality work, our beige-ish carpet looks (and smells) like new again. Also, as someone who does not like a lot of chemicals in their home cleaning products, I greatly appreciate Drew’s essential oils cleaning formula. He needs to trademark it! We highly recommend this carpet/rug cleaning business. Thanks again, Drew!

Sway Donnelly

a year ago

Absolutely wonderful service! We’ve had our carpets cleaned twice by them now and each time has been excellent! Would highly recommend using this company.

Linda Mattson

a year ago

Drew had customer support well beyond my expectations! He was efficient and skillful. Thank you, Drew.

Dominic Milne

a year ago

I shopped around a bit to find someone and ended up finding them. They did just about my whole house for a good price. On time and even did my closet at no cost. I’m selling my home and have showings the same day. They left me a fan to help get my carpet dry in time for showings. I have never written a review until today and would highly recommend them.

Barb Howe

a year ago

Excellent service. My carpets look and smell wonderful! Many thanks !!

Tim Goodwin

2 years ago

Very professional service. Quick, efficient and did a nice job getting some more life out of an old carpet that really should be replaced—but now, not quite yet!

Andrew Ornat

3 years ago

We had Drew come out to clean our lower living room and some stairs, the carpet is 4 years old with no stains or water damage. After cleaning, the carpet remained wet for over 2 days even with fans and a dehumidifier running. The carpet then had a musty smell that was not present before. We had Drew come back out and he lightly treated and cleaned the carpet but it did not help the smell. Drew then said he could either clean the carpet the again or give us a partial refund. We decided to have a different company come out to treat and clean it knowing that the smell may not come out because carpet should never take that long to dry. After the other company cleaned the carpet and stairs the smell was gone and the carpet was dry in less than 12 hours. We have tried to call Drew multiple times and left voicemails requesting a call back and a refund since we had to pay someone else reclean. Maybe this is a one time thing from this company but the lack of response has been frustrating

Sarah Ornat

3 years ago

We had Drew come out and clean our lower living room and stairs, when he left he told us to put out fans and our dehumidifier to help dry the carpet quicker. After he left we started to notice that the carpet felt very wet, we had them cleaned on a Monday morning and they were still damp on Wednesday night roughly 50 hours after the fact even with 2 fans and the dehumidifier running. We also noticed a musty smell in certain areas of the carpet that was not present before cleaning and we’re told by Mohawk, the retailer who installed the carpet, and another cleaning service that the carpet should not be wet longer than 24 hours, if they are it is because not enough water was sucked back out after cleaning and that the best method for this is a truck mounted system which Drew did not use. Our carpet is 4 years old, no pet stains or water damage. We called Drew to come back out on that Friday to try to get the smell out, he treated the carpet again lightly but it did not take out the musty smell. This time the carpet dried less than 8 hours. We talked to him again that night about the smell still being there and told him we would call back after discussing what to do next. Drew stated our options were for him to return to attempt to clean the carpet again or offer a prorated refund. We paid to have another company come out and reclean our carpet retailer and deciding that essential oils and vinegar would not do anything for this smell. The other company was actually cheaper and did a great job, carpet smelled fresh and dried quickly, less than 12 hours. Since then we have called and left Drew 3 messages over the last 3 weeks to discuss a refund but he has failed to call us back. Maybe this was a one time thing but the lack of response to our calls is frustrating.

dan howard

3 years ago

Great work! Great customer service!

Eileen Wolfcale

3 years ago

Drew did an amazing job cleaning my carpets AND cleaning my entire apartment to make it ready to be moved in. I’ve used him for other rental units I own and each time the units are spotless. AND it’s amazing how fast he is. He goes above and beyond the average Molly Maid. Highly recommend this company.