MSG Carpet Care in Bethesda, Maryland 20817

MSG Carpet Care

10400 Auto Park Ave Suite 241, Bethesda, MD 20817

4.7 (6 reviews)

Overview:
MSG Carpet Care is a carpet cleaning service located in Bethesda, MD. They specialize in professional carpet cleaning, providing services that focus on stain removal and maintaining the appearance of carpets.

Services Provided:
Carpet cleaning, stain removal, customer service, last-minute appointments, area rug cleaning.

Timings:
Monday to Saturday, 9 AM to 5 PM

Contact Information:
Phone: (301) 450-8885
Website: https://carpetcleanersbethesda.com/

Customer Reviews and Sentiment:
MSG Carpet Care has received a solid rating of 4.7 stars based on 6 reviews across various platforms.

Positive feedback highlights the company’s professionalism, quality of work, and customer service. Customers have praised the thoroughness and results of the cleaning process.

Examples of positive reviews include:
“Camden was incredibly kind and professional… the carpet looks amazing!” – adrian mcintyre
“Amazing service! Camden was incredibly helpful… Very professional!” – Jordyn10 B
“Had an exceptional experience… Zachary was well-informed…” – Kurt Schroeder

However, there was a significant issue reported:
“Total scam! 0 stars. Avoid. Trash. Made an appointment a week in advance… no call no showed.” – Craig Olson

Review Summary:
Positive Sentiments: Professionalism, high-quality carpet cleaning, effective stain removal, good customer service, positive staff demeanor.
Negative Sentiments: Issues with appointment scheduling and communication, one customer reported a no-show.

Additional Ratings:
BirdEye: 4.7 stars based on 6 reviews.

Total Lead Smart Rating: 7.0/10
This rating reflects the overall customer satisfaction and the strong positive sentiment, but also takes into account the serious concern raised regarding appointment reliability.

Conclusion:
MSG Carpet Care in Bethesda, MD is well-regarded for its professional carpet cleaning services and customer service. While the majority of reviews reflect high satisfaction, potential customers should be cautious about scheduling issues as highlighted by a dissatisfied client.

Member Since July 2024

Listing Id 86403

Contact Info

10400 Auto Park Ave Suite 241, Bethesda, MD 20817
(301) 450-8885
Lead Smart Rating :
7.0/10.0

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10400 Auto Park Ave Suite 241, Bethesda, MD 20817

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Reviews

Craig Olson

3 weeks ago

Total scam! 0 stars. Avoid. Trash. Made an appointment a week in advance. Today they no call no showed. I called when they were 1.5 hours late, they told me to “just wait, on the way.” That was 3 hours ago… 0 stars

Kurt Schroeder

3 months ago

Had an exceptional experience overall with MSG Carpet Care. Zachary was well-informed and exerted a lot of effort to ensure every carpet stain was completely erased! He did a stellar job! His positive demeanor was also very noticeable, clearly showing his passion for his work! I was truly impressed by the carpet cleaning service in Bethesda.

adrian mcintyre

6 months ago

Camden was incredibly kind and professional. It was such a positive experience! He did a top-notch job, the carpet looks amazing! This was done by MSG Carpet Care in Bethesda.

Jordyn10 B

6 months ago

Amazing service! Camden was incredibly helpful, his insightful suggestions and extraordinary customer service regarding carpet cleaning was superb. Very professional! This was my experience with MSG Carpet Care in Bethesda.

Hector W

9 months ago

prompt and professional my carpet feel and smells amazing. will endorse and will be returning.

N Shields

9 months ago

Was able to get me in for a last minute appointment, and left my carpets looking amazing. and his assistant did an amazing job! good customer service, professional and explained Would endorse him to anyone.

Shaun Hinton

10 months ago

Carpet Care did an amazing work on my area rug. It looks brand new. I 100% endorse their services. Their prices are fair and I don’t feel that they try to up-sell any of their products. This is an honest small business that you can count on.