Overview:
Advanced Carpet Cleaning is a premier carpet cleaning service located in Bel Air, MD. The business is known for its high-quality carpet cleaning services primarily provided by its owner, Don, who has built a reputation for excellence and professionalism in the area.
Services Provided:
– Carpet cleaning
– Upholstery cleaning
– Stain removal
– Flexible scheduling
Timings:
Monday to Saturday, 9 AM to 5 PM
Contact Information:
Phone: (410) 893-3575
Website: https://www.advancedcarpetcleaningandrestoration.com/
Customer Reviews and Sentiment:
Advanced Carpet Cleaning boasts positive feedback across various platforms:
Google Reviews: 4.9 stars based on 32 reviews.
Positive sentiments emphasize Don’s professionalism, effective communication, and exceptional cleaning results, with many customers noting that their carpets looked brand new after service.
Examples of positive reviews include:
“I cannot recommend him enough! He did an amazing job!” – Nicole Welsh
“When he left, my carpets looked new and clean!” – billf4186
“Don was extremely professional and went above and beyond.” – Lauren Petrochko
A notable complaint highlights a severe issue with communication, where a customer reported a rude interaction with the owner, leading to dissatisfaction and a 1-star review.
Review Summary:
Positive Sentiments: High-quality cleaning, professionalism, punctuality, excellent customer service, and good communication.
Negative Sentiments: Issues with customer service and communication during scheduling.
Additional Ratings:
BirdEye: 4.9 stars based on 32 reviews, reflecting the overall positive sentiment among customers.
Total Lead Smart Rating: 8.7/10
This rating considers the overall high customer satisfaction, the consistent praise for the quality of work, but also accounts for the significant complaint regarding poor customer service, which impacted the overall score.
Conclusion:
Advanced Carpet Cleaning appears to be an excellent choice for carpet cleaning services in Bel Air, MD, distinguished by its high-quality work and positive customer interactions. However, potential customers should be mindful of the reported communication issues before booking their services.
Member Since July 2024
Listing Id 86344