Overview:
PlatinumCare Cleaning and Restoration is a highly-rated carpet cleaning service located in Yorkville, IL. With a strong focus on professionalism and thoroughness, they specialize in cleaning carpets and upholstery, as well as mold remediation.
Services Provided:
– Carpet cleaning
– Upholstery cleaning
– Mold remediation
Timings:
Monday to Saturday 8 AM to 6 PM
Contact Information:
Phone: (331) 208-5600
Website: http://www.platinumcarecleaning.com/
Customer Reviews and Sentiment:
PlatinumCare Cleaning and Restoration has received exceptionally positive reviews, boasting a Google rating of 4.8 stars based on 53 reviews.
Positive feedback underscores the professionalism, thoroughness, and personal touch of the service. Customers frequently commend Rob, the owner, for his comprehensive approach and effective solutions.
Examples of positive reviews include:
“Extremely happy with Rob and the amazing job that he did!” – Cheryl Soelke
“Rob was extremely thorough doing his investigation…I would gladly recommend PlatinumCare.” – Max Welsh
“Fabulous job! Rob was punctual, thorough, kind and professional.” – Colette Easley
However, a significant complaint has emerged regarding delayed returns of area rugs, leading to customer frustration.
Review Summary:
Positive Sentiments: High professionalism, thorough service, effective cleaning, personalized attention.
Negative Sentiments: Issues with the return of goods and communication breakdowns.
Additional Ratings:
BirdEye: 4.8 stars based on 53 reviews. The overall customer feedback highlights a strong sentiment towards the company’s superior service, albeit with noted concerns regarding communication in specific instances.
Total Lead Smart Rating: 8.5/10. This rating reflects the company’s high level of customer satisfaction and quality of service, tempered by the unresolved complaint noted.
Conclusion:
PlatinumCare Cleaning and Restoration appears to be a reliable and professional choice for carpet cleaning services in Yorkville, IL. Their commitment to quality work and customer service is evident, although potential clients should be aware of past issues with service delivery regarding property return.
Member Since July 2024
Listing Id 78393