Class Act Cleaning & Janitorial Service

Overview:
Class Act Cleaning & Janitorial Service is located in Cedar Rapids, IA, and specializes in-house cleaning services and janitorial work. The company primarily serves both residential and commercial clients, offering reliable and timely cleaning solutions.

Services Provided:
– House cleaning
– Janitorial services
– Commercial cleaning
– Additional cleaning upon short notice

Timings:
Monday to Saturday, 9 AM to 5 PM

Contact Information:
Phone: (319) 261-0895
Website: http://www.classactcleaning.com/

Customer Reviews and Sentiment:
Class Act Cleaning & Janitorial Service has received mixed reviews across various platforms:
Google Reviews: 3.4 stars based on 5 reviews.

Positive feedback emphasizes their punctuality, professionalism, and reasonable pricing for cleaning services.

Examples of positive reviews include:
“I’ve been using Class Act Cleaning for about 3 years now. They clean 3 of our businesses and have always been on time and done additional cleanings when needed on short notice.” – Austin Wilson
“These people are great! they were on time, professional, and had very pleasing pricing…” – Ryan Scheeper

However, several complaints focus on poor customer service, specifically issues related to tardiness and communication, leading to customer dissatisfaction.

Negative sentiments include:
“We contacted Class Act for a residential cleaning… they hung up on me.” – Amber Matz
“Very poor customer service… he couldn’t even have the respect to respond back.” – Kayla Fagre

Review Summary:
Positive Sentiments: Timeliness, professionalism, reasonable pricing, and reliability for repeat clients.
Negative Sentiments: Communication issues, punctuality concerns, and unprofessional behavior.

Additional Ratings:
BirdEye: 3.4 stars based on 5 reviews, showing a similar trend of customer experiences with significant room for improvement.
Total Lead Smart Rating: 5.0/10. This rating reflects a balanced viewpoint of both satisfying services and ongoing complaints about customer service and communication challenges.

Conclusion:
Class Act Cleaning & Janitorial Service offers adequate cleaning solutions in Cedar Rapids, IA, lauded for their reliability and professional service. However, potential clients should consider the inconsistent customer service and communication issues highlighted in reviews before making a decision.