Kitchen & Bath Authority

Dana H

4 weeks ago

This is by far one of the worst companies I’ve ever dealt with. I ordered two vanities in October of 2023. One was fine; the other arrived with a broken top. I requested a replacement. The replacement came and was, again, broken. I requested another replacement. This time they sent the wrong top. I requested yet another replacement. It was broken again. It is now June, 2024. Each time, they require pictures which means you have to open the box completely with no way of repackaging the heavy marble. Now, they are refusing to give me a refund without returning the broken one, (not the wrong one that was intact). How am I supposed to re-package this thing without buying the equipment to do so? And what am I supposed to do with all of these tops? They only requested the last broken one be resent. Really? This has been a ridiculous experience deserving of a complaint with the BBB. It’s been eight months & I still don’t have a top for the vanity.

John Pickett

3 months ago

Don’t Do It! I ordered an item in July. When I placed the order there was no indication it would be delayed. After placing the order, I received a confirmation stating the order would ship when all parts were available. There was only one item in my order and all parts should have been together. This didn’t make a lot of sense but I decided to give it some time as I really wanted the particular item. I finally gave up on them 5 months later. They were still unable to fill my order. I requested a refund of my $189.00. They told me it would be issued. When I didn’t receive the refund, I called them back and was assured it was processing. It has taken me multiple (7-10, I’ve lost track) calls over a period of more than 5 months to attempt to get a refund. Each time, I was assured It was processed, yet I never received the funds. I’m still working on it. What a waste of time! Also, what a scam! I can only imagine how much money they make on this: take an order they can’t fill and play dumb when the refund isn’t issued. If people don’t check their credit card statement and don’t follow up on the supposedly issued refund, they keep the money! I would go elsewhere.

Ysanne and Paul Giordano

6 months ago

We ordered a toilet and were very pleased with the price, quality, and speed of delivery. Highly recommended! Thank you!

Adam Miller

7 months ago

I placed an order in October and it still has not shipped and there has been no communication. When I placed the order it was an expected delivery time of two weeks.

Matt Strickland

7 months ago

I would highly consider using a different vendor. K&BA’s return process is exteremely antiquated/delayed and customer service call center isn’t much better.

Juan De La Rosa

7 months ago

This is a very good place

Michael Grundleger

9 months ago

When ordering a $1100 shower system in early August 2020, I was informed that one piece would arrive the subsequent week. When the package arrived I was missing 4 more unexpected pieces including the trim. I was told this would come two weeks later now. Then another two weeks Then a month. Now over 3 months later I am still waiting. I have been told tentatively i would receive these pieces in late December. Their only solution: I cannot return anything and they will provide me with a different model that will force you buy further attachments. I’ve asked numerous times to talk to managers along this journey and was actually told “they aren’t going to tell you anything new” I would avoid business with them at all costs.

Arden Morley

10 months ago

HORRIBLE COMPANY, DO NOT BUY ANYTHING FROM THIS COMPANY. I ordered a toilet. It arrived broken. They sent a replacement. My plumber could not come out for a few days. When he arrived and opened the box, the replacement was broken as well. I called KB Authority and was told that because I didn’t open the box within two days that they would not honor their product. They told me that my only option was to buy a new toilet and they would not replace or refund. Horrible, Horrible company.

Elizabeth Krull

a year ago

I ordered an 84” vanity from KBA that arrived damaged. The policy stated that if the box that the product came in wasn’t damaged to accept the delivery. This order consisted of three boxes – two 48” vanity bases and an 84” vanity top. We followed the policy as the boxes were not damaged and accepted the three pieces. When we opened the vanity top box the vanity top was completely cracked. The VP of Sales for the company promised in writing to refund me the full amount of $2179. He requested that I take a video of the vanity basesto be sure they weren’t damaged. He replied that the vanity bases looked good.Then he requested we box the vanity pieces and place it in on shipping pallet so it could be picked up. We did that as well as an additional cost to us. Then he ghosted me. After repeated emails he finally replied that he could no longer honor his commitment to provide us with a refund. This is a scam organization, unprofessional and completely unresponsive. Do NOT do business with this company. I have every correspondence between myself and the VP of Sales which I will use as we form a case against KBA.

Richard Dalrymple

a year ago

I purchased a Hutch top and base through KBA. It was the worst experience I ever had. No communication from them on my order for about a month though my order was paid in full. 26 days later when I finally got answers they told me they couldn’t get product I ordered. They then did the exact opposite of what I asked and credited my money back to the credit card which I already paid off because it had been a month since original transaction. Now I have to wait until the overpayment posts to call my credit card company to get a refund check sent from them. So my $ 2,667.47 was with KBA for almost a month now in limbo for additional time until I receive a refund. The worst staff as far as email and phone communication Not a very professional company in my opinion I personally will steer clear of doing business with them ever again. If I could have gave them 0 stars I would’ve