Tundraland.com

Jim Muszynsku

a week ago

I had the walk in shower installed after the install I noticed I lost almost 3” of width in shower also door handle had scratch and seat pooled water. After many calls and people telling me they would call back with solutions had to call them back myself. First time back they replaced scratched door handle didn’t fix anything else. After many more calls they came out and fixed seat but not main concern the width. Now waiting on a call to see what they will do to fix that. Worst customer service I’ve ever experienced. I also heard they got rid of most of their installers and are using contractors to do the work who clearly don’t know what they are doing.

Nancy Stowe

4 months ago

Josh & Mathew just wow I’m so happy, on the complete installation of my 14 lg new beautiful windows from Renewal by Andersen. Hard working professionals, I hardly knew they were here.awesome communication at every start & finish of the day.tnx u Matthew & Josh so much.

Vickie Kluge

4 months ago

Installation of one Anderson kitchen window and a front door on 2/16/24. Installers Keagan and Dawson did a great job! Arrived on time, careful with our property, and cleaned up everything very well.

Michael Claypool

4 months ago

Stay away from this company. Their workmanship is shoddy at best. Their materials are average and do not justify the price. We had a new tub and enclosure installed in January. The caulking was the worst I’ve ever seen, with caulk and glue residue over everything. In addition, our bathroom door was scratched and full of glue, our granite vanity top was full of glue and other residue, the tub was scratched and the finish on the white herringbone back wall was dulled along both vertical seams. The bath and bathroom was left a mess, which made it difficult to see the defects until we cleaned it up. In short, it required a full redo, but not before Tundraland came out to attempt to fix the issues. The first appointment no one showed. The second attempt, the person was over an hour late and actually made the problem worse, confirming it would have to be replaced. So a month after the initial work they replaced the walls. A better job but not of the quality you see advertised on TV. They love their caulk which gets all over everything and the new herringbone back wall has a 3″ scuff/scratch right in the middle. We’ve been told this can be fixed but my wife has said they’re not allowed back in here. The scratch can only be seen at certain angles and light so we’ll live with it. The finished product is not of the quality you would expect for the price they charge. We received a 10% discount for our trouble which will pay for the new floor we had installed as the bathtub didn’t cover. I guess the salesman forgot to mention that or simply didn’t know. I’ll have to refinish the bathroom door due to the multiple scratches and scuffs caused during the initial work. All in all a terrible experience. If you’re going to spend $12K on a new a new bath I’d highly recommend looking for a local proven contractor even if the lead time is longer for their services.

Renee Rusteika

4 months ago

Josh N and Matt W of Renewal by Anderson were amazing! They installed a large picture window, a patio door and front door in less than 2 days! The project was seamless! They were well versed in what they were doing and we could not have asked for a better company to install these pieces for us! These workers were top notch, professional and so pleasant to have around! Thank you so much to all the crew at Renewal by Anderson. Start to finish, this has been our most satisfying experience with any company we have ever worked with!

Carol Misurek

5 months ago

I needed to transform my tub into a walk-in shower for my husband. I call is several companies, but decided to go with Thunderland! There was a couple very small hiccups I had a pleasure of Working with Luke in parts and service. He was absolutely extraordinary. He was a pure pleasure to work with.. When they came back at second time, they had a different person that came his name was Leon. He was absolutely amazing to see the very, very least. I highly highly highly recommend recommend this company. I would also recommend if you are in the Milwaukee Germantown area to request Leon I guarantee you will not be disappointed. The customer service and the caring is genuine. Thank you thank you thank you I look forward to working with you again in the future I truly believe these two individuals needs to be recognized. I really hope the CEO of the company will do just that. Those two individuals is the only reason I’m writing this review, and the only reason I’ll return. Sincerely, Carol M, Misurek

Hannah

5 months ago

Really horrible experience with tundraland from start to finish. Began with a pushy and dishonest rep who not only told me exactly what I wanted to hear to get me to sign, but told me knowing it was not true. The epitome of a condescending sales rep. Most things promised in order to get me to sign so he could get commission ended up being fabrications or completely false. The actual work got pushed back and pushed back, I paid for doors that they didn’t have. Ended up paying way more money for much less than I expected to receive, and what they did complete took additional months and wasn’t finished professionally. For example, they didn’t caulk some of the shelves, an uneven shelf can’t hold items on it, left a gap between the shower and wall, crude caulk where they DID actually do it. Customer service said they have no idea how the rep would promise me glass doors in a bathroom like I had, had no idea why they would tell me they could help with a sink, etc. The rep told me the shower he sold me was “self cleaning” and it is very prone to grime and yellowing. The customer service rep promised time and time again that I would be partially refunded after the completion of the project and all would be rectified. But to have the project completed and my bathroom not left in disarray, I needed to pay up front for the time being. Not only did I receive nothing after verifying this with him many times before I paid, but I never heard from them or got a response again. I’ve done a lot of remodeling on this home, and I’d recommend everyone I have worked with BESIDES Tundraland. They are dishonest and self serving – go to someone else!

Lee Kuenzli

5 months ago

Crew was fast efficient and friendly. 6 windows installed in a short day. Windows look great.

Lindsay Riffel

5 months ago

I saw them at Costco and scheduled to have 2 bathrooms done (1 shower and 1 tub/shower combo). On Dec 27 during the install the Tundraland installer hit a water pipe and flooded our bathroom, kitchen, and even down to our basement causing thousands of dollars of damage. They still have not agreed to pay for the damages they caused and we’ve been living with our home like this for weeks with no end in sight while they keep us in limbo.

Rajesh Sharma

6 months ago

Disappointed , unprofessional and poor workmanship. Didn’t finish the job as per the contractual commitment .