Summit Property Services Inc. in Villa Park, Illinois 60181

Summit Property Services Inc.

138 W Home Ave, Villa Park, IL 60181

3 (7 reviews)

Overview:
Summit Property Services Inc. is a general contractor located in Villa Park, IL. They specialize in various home maintenance services, including exterior painting and other handyman tasks. The company aims to provide efficient and professional services to their clients.

Services Provided:
– Home maintenance
– Exterior painting
– Board replacement and caulking

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (630) 993-1999
Website: www.summitpm.com

Customer Reviews and Sentiment:
Summit Property Services Inc. has received mixed reviews across various platforms:

Google Reviews: 3.0 stars based on 7 reviews.

Positive feedback highlights the company’s customer service, professionalism, and quality of work. Customers have specifically appreciated their communication and attention to detail.

Examples of positive reviews include:
“Fantastic customer service, from initial contact to follow up. Extremely efficient and friendly.” – Lisbeth Webb
“We were so happy with their work that we made them our preferred maintenance vendor going forward.” – Tony R

Negative sentiments primarily stem from concerns over unprofessional conduct, hidden fees, and poor management responses.

Examples of negative reviews include:
“Unprofessional conduct, rudeness, impoliteness, and hidden fees.” – Miguel M.
“They’ll charge you twice the time needed for a job.” – Tom Nishimoto

Review Summary:
Positive Sentiments: Excellent customer service, professional communication, quality workmanship, and attention to detail.
Negative Sentiments: Issues with hidden fees, unprofessional behavior, and negative experiences regarding customer service inquiries.

Additional Ratings:
BirdEye: 3.0 stars based on 7 reviews, indicating a similar trend of customer satisfaction mixed with significant complaints.
Better Business Bureau (BBB): The company has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints regarding service issues.
Total Lead Smart Rating: 4.0

Conclusion:
Summit Property Services Inc. has potential strengths in customer service and quality workmanship, but mixed reviews and concerns about professionalism and communication issues are significant. Prospective clients should weigh these factors carefully before making a decision.

Member Since September 2024

Listing Id 709359

Contact Info

138 W Home Ave, Villa Park, IL 60181
(630) 993-1999
Lead Smart Rating :
4.0/10.0

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Listing location

138 W Home Ave, Villa Park, IL 60181

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Reviews

Lisbeth Webb

2 months ago

Fantastic customer service, from initial contact to follow up. Extremely efficient and friendly as they performed exceptional home maintenance for me. Highly recommend. Will definitely use again in the future. Thank you to Luke and Roger!

Tony R

3 months ago

Summit did an outstanding job with the exterior painting job at our homeowners association in Villa Park. As a board member, I was impressed with their updates and communication throughout the project, the professionalism of their employees (they didn’t sub out the work like most companies do these days), their accountability, and most importantly their attention to detail. They completed the work on time and went above and beyond to schedule times for our residents to have their doors painted on weekends to make it more convenient for us. We were so happy with their work that we made them our preferred maintenance vendor going forward. I even hired them to do a coating on my garage floor which turned out great! I would recommend Summit to anyone looking for a dependable painting or maintenance contractor.

JAMIE p

3 months ago

They were hired to replace boards around chimneys and caulk. Attached photos show their work.

Miguel M.

5 months ago

Unprofessional conduct, rudeness, impoliteness, and hidden fees. As a first-time user of maintenance services, I reached out to the company via email to get a quote for the required services. A quote was provided, and the service was booked based on that quote, but when I received the invoice, I noticed an undisclosed traveling fee of $100, which should have been communicated to me upfront so I could make an informed decision about using their services. Furthermore, the technician was 30 minutes late to the appointment, but I was still charged for that time. What truly compounded my dissatisfaction was the unprofessional and disrespectful conduct I encountered when attempting to address these issues with the manager. During my conversation with the manager, I was met with rudeness, impoliteness, and disrespect. The manager’s response included raised voices and threats of sending me to collections, which I found completely unwarranted and unacceptable. As a customer, I expect a certain level of professionalism and courtesy in all interactions, especially when raising valid concerns about the services provided. The manner in which I was treated only served to exacerbate the negative experience I had with this company, and for these reasons, I definitely do not recommend this company to anyone.

Tom Nishimoto

a year ago

They’ll charge you twice the time needed for a job and then an additional $150 for a re-scheduled appointment. 3 stars because final work looks good and overall interactions were polite and professional.