Overview:
Matthews Cleaning Services is a reputable cleaning company located in Newnan, GA. They specialize in carpet cleaning, servicing both residential and commercial clients. The company has garnered a positive reputation for its quality of work and customer service.
Services Provided:
– Carpet cleaning
– Window cleaning
– Gutter cleaning
– Pressure washing
Timings:
Monday to Saturday, 9 AM to 5 PM
Closed on Sundays
Contact Information:
Phone: (770) 251-2380
Website: https://www.matthewscleaningservice.com/
Customer Reviews and Sentiment:
Matthews Cleaning Services has received positive ratings overall, with a Google Review rating of 4.6 stars based on 20 reviews.
Positive feedback frequently praises the team’s professionalism, quality of work, and friendly customer service.
Examples of positive reviews include:
“The Matthews team always does an amazing job and we would highly recommend them…” – Bryan Patten
“Everyone is always friendly, even Erin, in the office.” – Sheila Beck
“Great service.” – Ron Hixson
However, there is a notable negative review regarding recent changes in ownership and customer service issues linked to communication failures and operational changes.
Example of a negative review:
“I would never, never use this business again…” – George Lawrence
Review Summary:
Positive Sentiments: Professionalism, quality work, courteous staff, prompt service.
Negative Sentiments: Communication issues, dissatisfaction with new ownership and policies.
Additional Ratings:
BirdEye: 4.6 stars based on 20 reviews, indicating a strong positive sentiment with some concerns noted in customer support.
Total Lead Smart Rating: 8.0 (This rating reflects the overall positive feedback the company receives juxtaposed with the significant issues highlighted in the negative reviews).
Conclusion:
Matthews Cleaning Services appears to be a reliable choice for carpet cleaning in Newnan, GA, appreciated for their professional service and quality results. However, potential clients should consider the recent concerns regarding ownership changes and customer service when making their decision.
Member Since July 2024
Listing Id 70661