Kitch-Encounters

Joe Mallon

8 months ago

The first project we had completed by Kitchencounters went very well, and we were very pleased with the outcome. That was a Butler’s pantry. We then decided to have our kitchen remodeled and hoped for the same outcome. Unfortunately, it was anything but what we had hoped for. The kitchen cabinets were damaged when delivered, our quartz countertop was cut incorrectly, and now has caulk to close the gap, and the plumber that was hired by the subcontractor had to come back 3 times to repair a leak that he created. The sub contractor that does the tile work was very rude and never apologized for his attitude or lack of professionalism. Neither did Kitchencounters. They accept no responsibility for the employees they contract with or their actions As I said, the first project was great, but the kitchen was a nightmare. I would definitely avoid using them.

Wayne Quigg

a year ago

Staff were easy to work with. Cabinets look great

Matt Albrizio

2 years ago

A++ experience. They have a great combination of experience, design, and years of consistency. If you are looking to remodel, this is your one stop shop. We will be back!

Emma’s Vlogs!

2 years ago

Lance is very precessional and great at what he does. 100% recommend this buissness.

James Corriveau

2 years ago

It took them from April of 2021 and still haven’t finished the job they were paid for. Once the got the final payment, they didnt care. The owner came once and never sent the people to fix it.

Jerry W

2 years ago

Had the chance to work with both Lance and Liam both. They were great! Very attentive and knowledgeable about the products. I felt completely attended to throughout the entire process. Wouldn’t go anywhere else!

Ann Bruce

4 years ago

Over the past 3 years my husband and I have used Kitchen-encounters for 3 renovation projects at our home. We have been VERY pleased with the staff, services and ultimately the super upgrades for our home, which we use and enjoy every day. Our first, largest and most complicated project was a total kitchen renovation that started with wall removals and demolition. Working through the design, budgeting, trade subcontractors and construction was very challenging, even overwhelming at times, and Kitchen-encounters helped us every step of the way. When we had a problem or dilemma they helped identify options or solutions that allowed us to move forward in a logical and prudent way. The trade subcontractors (drywall, tile, countertops, etc.) that came into our house were prompt, competent, courteous and took pride in their workmanship. Our second project was a master bathroom renovation and we just recently completed a backyard kitchen. Based on our experiences, we would not hesitate to recommend Kitch-encounters to anyone interested in a kitchen or bathroom upgrade, for either new construction or a renovation project.

Monica Johnson

4 years ago

We had an awful experience with Kitch-encounters on our recent kitchen remodel. Our coordinator was disorganized and unreliable which resulted in multiple delays/errors throughout the project. The actual work done was excellent, and that is thanks to the subcontractors used. Paul and Dex were wonderful to work with and we appreciate their professionalism. It’s unfortunate that we cannot recommend this company to all our friends and family who are now asking about the beautiful finished product. Based on the unprofessionalism and poor customer service we received from Cheryl, we will not be using Kitch-encounters for the rest of our remodeling plans or recommending them.

Susan Trimble

5 years ago

Outstanding work for my complete kitchen renovation. Lance, the designer, was there every step of process from designing the new kitchen, thru removing the old cabinets, redoing the subfloor and installing new flooring, cabinets, new appliances, etc. Everything was completed on schedule and on budget with a clear itemized bill (and no surprises). I really appreciate the quality of the subcontractors who came to the house. They were on time, very professional, took the time to do quality work, and cleaned up afterwards. My girlfriend who also used KE for their complete kitchen renovation said that she and her husband left town during the time of the renovation; and KE handled the entire project, finishing on schedule and within budget. Lance oversaw both our projects. He’s a real stickler for details and that’s what we both like about him, plus he answers emails and telephones. I will definitely use them again for my next project !

Allison Finn

5 years ago

Four years after my kitchen upgrade, I continue to be very pleased with the job done by KE. This was not a complete overhaul — I kept my cabinets and appliances. But the countertops, backsplash, sink and faucet installed by KE turned an old kitchen into a WOW. And the price was extremely reasonable. It helped that I had a pretty good idea of what I wanted, but Lance of KE was very conscientious about following through and making sure the job was done right.