Groom Construction

Overview:
Groom Construction is a construction company located in Salem, Massachusetts. They specialize in various construction services, including major home renovations and general contracting. The company has a reputation for quality work and customer service but has received mixed feedback about specific experiences.

Services Provided:
– Home renovations
– General contracting
– Electrical wiring
– Plumbing installations
– HVAC installations
– Kitchen and bathroom remodeling

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on Saturdays and Sundays

Contact Information:
Phone: (781) 592-3135
Website: http://www.groomco.com/

Customer Reviews and Sentiment:
Groom Construction has received a mix of positive and negative reviews across various platforms:

Google Reviews: 4.5 stars based on 24 reviews.

Positive feedback highlights the company’s professionalism, quality of work, and a family-oriented atmosphere. Customers appreciate the skills of the contractors and the successful execution of large renovation projects.

Examples of positive reviews include:
“One of the best” – Sean Whalen
“Groom is like a family to their employers and the work is amazing.” – Kyona Cherry
“…Groom Construction performed a major renovation… professional in their approach and execution.” – Nancy Mantilla and Andrew Finley

Conversely, complaints reflect dissatisfaction with specific individuals and their performance, indicating inconsistency within the team.

The complaint mentioned a specific employee’s lack of skill and communication issues, which led to negative experiences for some customers.

Review Summary:
Positive Sentiments: Professionalism, quality craftsmanship, strong team dedication, excellent execution of large projects, and a supportive company culture.
Negative Sentiments: Inconsistent experiences with specific staff members, communication problems, and a perceived decline in service quality.

Additional Ratings:
BirdEye: 4.5 stars based on 24 reviews, maintaining a general trend of customer satisfaction with noted inconsistencies.
Total Lead Smart Rating: 7.5

Conclusion:
Groom Construction appears to be a reputable choice for construction and renovation services in Salem, MA, particularly noted for their quality work and professional team. However, potential customers should consider the mixed reviews regarding individual staff performance before making a decision.