Quality Pattern Custom Counters LLC

Overview:
Quality Pattern Custom Counters LLC is a kitchen remodeler located in Painesville, OH. The company specializes in a variety of home renovation services, focusing particularly on kitchen countertops, cabinets, and other related installations.

Services Provided:
– Custom countertops
– Cabinet installation
– Bathroom fixture installation
– Home renovations and improvements

Hours of Operation:
Monday to Friday 9 AM to 5 PM
Closed on Saturdays and Sundays.

Contact Information:
Phone: (440) 557-3553
Website: http://qualitypatterncounters.com/

Customer Reviews and Sentiment:
Quality Pattern Custom Counters LLC has received predominantly positive reviews across various platforms:

Google Reviews: 4.7 stars based on 14 reviews.

Positive feedback emphasizes the company’s excellent customer service, professionalism, quality of work, and attention to detail. Customers particularly praised the team for going above and beyond in their projects.

Examples of positive reviews include:
“Mike and his crew did an amazing job on my cabinet install and countertops design!” – Jean Harvey
“Awesome customer service!” – Linda Nicholson
“Very happy with the service, highly recommend!” – Joey Richuisa

On the downside, there is a notable complaint regarding poor communication and service after a deposit was made, leading to customer dissatisfaction.

The complaint mentioned the owner lacking responsiveness after receiving a deposit, resulting in a negative experience.

Review Summary:
Positive Sentiments: Exceptional quality of work, great customer service, professionalism, thorough communication, and clean job completion.
Negative Sentiments: Issues with communication after deposit and service delays.

Additional Ratings:
BirdEye: 4.7 stars based on 14 reviews, reflecting a strong trend of customer satisfaction despite the single negative review.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There is one complaint in the last three years regarding service and communication issues.

Total Lead Smart Rating: 8.2/10. This rating reflects the overall customer satisfaction and high-quality service along with attention to the single unresolved complaint noted.

Conclusion:
Quality Pattern Custom Counters LLC appears to be a solid choice for kitchen remodeling and installation services in Painesville, OH, noted for their professionalism and high-quality work. Nevertheless, potential customers should consider the past issue with communication after deposits before engaging their services.