Thurston Roofing & Construction in Lacey, Washington 98503

Thurston Roofing & Construction

4460 Pacific Ave SE Ste D, Lacey, WA 98503

4.5 (20 reviews)

Overview:
Thurston Roofing & Construction is a reputable construction company located in Lacey, WA. They specialize in roofing services, including roof replacements and repairs, and have expanded their offerings to other home improvement projects such as siding and window installations.

Services Provided:
– Roofing repairs and replacements
– Installation of carport covers
– Siding installations
– Window installation
– General home improvement projects

Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (360) 688-9496
Website: www.thurstonroofing.net

Customer Reviews and Sentiment:
Thurston Roofing & Construction has received positive reviews across various platforms:

Google Reviews: 4.5 stars based on 20 reviews.

Positive feedback highlights the company’s professionalism, quality of work, and customer service. Customers have noted the tidy job site and the fairness in pricing.

Examples of positive reviews include:
“This is the company to consider for your next home improvement project. They are professional, skillful and trustworthy.” – Wen Chang
“We feel like they went above and beyond and we’re really pleased with the new roof and carport cover.” – Amy Johnson
“Best contractor experience ever.” – Marie Schneider

However, there is a notable complaint that indicates a negative experience with the company:
“Unfortunately, terrible encounter. Not using this firm.” – S Martel

Review Summary:
Positive Sentiments: Professionalism, quality workmanship, timely communication, fair pricing, and thorough clean-up.
Negative Sentiments: A single negative experience indicating dissatisfied service.

Additional Ratings:
BirdEye: 4.5 stars based on 20 reviews, showing consistent customer satisfaction with very few issues raised.
Better Business Bureau (BBB): The business has a profile but is not accredited with a BBB rating of A+.

Total Lead Smart Rating: 8.5

Conclusion:
Thurston Roofing & Construction stands out as a reliable choice for roofing and other home improvement services in Lacey, WA. Their strong positive feedback reflects high-quality work and customer satisfaction, though potential clients may want to consider the singular negative review in their decision-making process.

Member Since September 2024

Listing Id 658418

Contact Info

4460 Pacific Ave SE Ste D, Lacey, WA 98503
(360) 688-9496
Lead Smart Rating :
8.5/10.0

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Listing location

4460 Pacific Ave SE Ste D, Lacey, WA 98503

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Reviews

Wen Chang

a month ago

This is the company to consider for your next home improvement project. They are professional, skillful and trustworthy. They just completed multiple repair works at my property. The price was very reasonable and everything was done superbly. I am very pleased.

Amy Johnson

2 months ago

We had a great experience when Thurston Roofing and Construction replaced our roof and carport cover. Their communication was prompt and helpful, and the team arrived early, worked really hard, and kept everything tidy, in short, treated our home like they would their own. We feel like they went above and beyond and we’re really pleased with the new roof and carport cover. We would absolutely recommend them to others looking for the same services. Thank you!

john macdonald

2 months ago

They did a great job replacing my shingles and some boards that need to replace. When I have any concerns they are there to help.

Matthew Wilson

8 months ago

As a Real Estate Broker, I work with contractors regularly. I don’t know that I’ve been more impressed with anyone more than I am with Thurston Roofing. They have come out to my home multiple times to perform work on my home and I have referred them to several very happy clients.They are very knowledgeable, punctual, hard working and seem to always do more than expected. They are also very fair with their pricing. If I could leave them 10 stars, I would. Thank you Thurston Roofing & Construction!

S Martel

a year ago

Unfortunately, terrible encounter. Not using this firm.

Marie Schneider

2 years ago

Best contractor experience ever. Knows roofing and customer service. His team excellent and experienced as well. Upgraded shingles, flashing, added vents, improved run off. Best price. Also does siding, windows and other remodeling. Local contractor! We are so pleased to have done business with them.

Dave Jones

3 years ago

We were very pleased with both the responsiveness and quality work Jesus and team did for us yesterday in taking care of some potential roofing issues before the rain hit. What was really great was that they squeezed us in when they found out they had some time available. Jerry was great to work with and communicative. We already have them on the schedule for more work this summer. Would highly recommend them to anyone needing work done on the house.

Ashley Detzler

3 years ago

We had a beautiful egress window installed and this company was prompt, professional, friendly, and very kind. They cleaned up well and we were very happy with their pricing. Highly recommended.

Michael Villarreal

3 years ago

Awesome Company!!! They do great work!!!

John Grey

3 years ago

Jesus and Jerry as well as Mike are great guys. They are really hard workers. My roof was leaking and they got out as quick as the could to help me out. Also serviced my main house. Very meticulous in their work. Thanks Jesus, Jerry and your entire team. John Grey and Family