First Phase Construction Inc

Overview:
First Phase Construction Inc is a general contracting company located in Everett, WA. The business specializes in various construction services, including residential and multi-family projects, site improvements, land development, and emergency service response.

Services Provided:
– General contracting
– Residential construction
– Multi-family building projects
– Site improvements
– Construction of retaining walls
– Metal structure erection
– Grading and snow plowing
– Emergency water/sewer services

Hours of Operation:
Monday to Friday 8 AM to 4 PM

Contact Information:
Phone: (425) 330-2243
Website: https://first-phase.net/

Customer Reviews and Sentiment:
First Phase Construction Inc has garnered a positive overall rating of 4.2 stars based on 5 reviews.

Positive feedback consistently highlights the company’s excellent communication, professionalism, and problem-solving abilities. Customers appreciated their proactive approach, knowledge of construction processes, and collaborative spirit.

Examples of positive reviews include:
“I trust them explicitly and would not hesitate to recommend their team to others.” – Margaret Zheng
“I always got an honest answer and resolutions to problems that came up.” – Tara Sydow
“They have shown great customer service, proactive problem solving, timely work and fair pricing.” – Trinity Blogs!

On the other hand, the complaints reflect serious concerns regarding customer service and follow-through on commitments.

Example of negative review:
“The customer service within this company is absolutely atrocious… If you hire them, plan to do the leg work for them.” – Andrew Acker

Review Summary:
Positive Sentiments: Excellent communication, professional behavior, proactive problem solving, timely work, and fair pricing.
Negative Sentiments: Poor customer service, issues with following through on commitments, and lack of responsiveness.

Additional Ratings:
BirdEye: 4.2 stars based on 5 reviews, indicating a strong overall customer satisfaction with some notable issues.
Better Business Bureau (BBB): The business has a profile but is not accredited with a BBB rating of NR (No Rating). There have been no significant complaints noted in recent years.
Total Lead Smart Rating: 7.0

Conclusion:
First Phase Construction Inc appears to be a reliable choice for general contracting services in Everett, WA, particularly praised for their professionalism and proactive communication. However, potential clients should be cautious of the noted customer service issues in some reviews before engaging their services.