LuxStone of Colorado/ Home Pride Bath

C

a month ago

Replaced a tub/shower combo and also upgraded the shower fixture in a second bathroom. Be aware, you may need to wait 12 weeks or more for materials to come in! I am glad I used Colorado Home Pride- the product is a nice quality and the installer (Kirk Payne) was fabulous to work with.

Kimberly White

2 months ago

–Update Jan 2024– The manager of the Sacramento Home Pride got back to us. We scheduled a time when he could come over and see the shower and look at what needed to be done. Scheduled a second appointment to come use expanding foam under the shower pan to stop the shifting and caulk around the shower pan. I could hear him talking to his assistant about how poor a job the other guys had done, all preventable stuff. After about 36hrs I took pictures and sent him some. Some caulking had sucked into the wall a bit and there was a couple gaps. He came the next day and fixed it. I am appreciative that they fixed the shower. -Spring 2023- We were foolishly brow-beaten into accepting them to demo the bathtub and do it into a large shower for about $14k (but a lifetime guarantee right???). Just the bathtub area, nothing else. After a 1-2 week delay, the demo was quick enough and they were neat about it which I appreciate it. After it was gutted there were more delays. When they pre-cut the fabricated walls to the size of the shower they left plastic debris everywhere in my front lawn, from small chunks to cheese grate size that I had to clean up the best I could. Another delay for the inspector. The inspector came and everything was set up. The caulking job was below subpar. They did not use masking tape to line the caulking so it was messy. There is a window in the shower area and it has caulking all over the frame and wall around the window. The rest of the caulking around the base of the shower pan was sparse and the caulking around the sliding doors was nonexistent. -2-3 months later- The caulking around 75% of the base walls has molded or/and been sucked into the wall. The caulking that did wash away out of the walls that didn’t get sucked in was covered in mold. A very clear sign that improper caulking had been used. Mold/mildew won’t stop growing where the caulking should have been under the sliding doors. It is a true nightmare to keep clean and sanitary. Part of the messy caulking job around the window is separating as well. I am heartbroken now at the money we spent (we paid in full) and how we got awful service. We called and asked someone to come fix the caulking. A couple of weeks later someone just randomly shows up (no appointment had been broached) to fix it. I watched him do it a bit, I didn’t want to crowd the narrow bathroom. No masking tape was used to line the shower wall. Instead of tearing all the old caulking out he pushed it into the wall and went over it. Shortly after that, I noticed something off about the sliding shower doors, couldn’t explain it just knew something was wrong. I sent a picture to the manager and he said that the doors had been put on backwards. I found it to be a humorous mistake. Exceeded character limit, had to remove stated issues from spring 2023 to fall 2023. A summary of them is caulking separating, molding, cracking from the walls because the shower pan sinks and isn’t stable. The window was also done poorly, they did a hasty tape job then tried to leave for lunch while the caulking set. I caught them and had them fix it. All they did was add a diff caulking and more tape making it look awful and it did not last long.

Cathrine Sutcliffe

7 months ago

I recently had Nick A, Design Specialist for HomePride stop by to do a quote for my Condo restroom. He was very knowledgeable, creative, attentive, and provided a clear breakdown of costs. The process was smooth, making it easy to understand and compare options. Nick has a fantastic eye for design and was an amazing help picking out finishes and creating a fabulous dream restroom. I highly recommend Nick and HomePride to come into your home and design a restroom of your dreams. Thank you Nick … your hat was phenomenal, classy!!!

Bernie Baker II (Goodyear)

8 months ago

Nick came out to my place and did a quote. Awesome guy he made me really comfortable and he wasn’t pushy. I’m actually giving him my name and number, so that in the future if anyone ever needs a reference they can reach out to me.

Angela Conly

9 months ago

My husband and I updated our 40 year old Master Bath from a tub to a shower walk-in for safety reasons as we are getting older. John and Jay did a spectacular job. Very professional, and with great attention to detail. They listened to our questions and concerns, and gave thoughtful responses which clearly indicated their level of expertise. There was one mix up on the original contract (it was re-written at the time of sale, due to a computer glitch, and the niche we had originally chosen was not included.) We totally missed this in the final contract, as there is a Lot if decisions being made at the time of purchase. The company made it right! The quality of the product appears to be high end and the bath was completed in 1 day! Costumer service was next level. We are very happy.

J.C. Schmeltekopf

9 months ago

John was very fast on installation, very informative about Kohler product details. He was also very enjoyable to talk with!

Nick & Emily

10 months ago

Nick and Emily were exceptional. Professional and very personable. We would have them come back anytime Deb and Mike O’Donnell Dolores Co

Mary McCutchan

11 months ago

There was one delay after another; this or that item wasn’t in. There was a ‘show room’ in Grand Junction; the abruptly it was gone. The actual install was great; quality of materials very good. The installers did a fine job and cleaned up, kept us informed.

T B

11 months ago

Terrible place to work. Run far away. Incentivised reviews. Lance the sales manager is very unprofessional and thinks that he knows absolutely everything. Likes to say personal things to employees that go against company policy but gets away with it. I informed the HR department in regards to Lance’s mouth of which was a serious incident, never once did I get a follow up. So here is my follow up.

Kathy Dreeszen

11 months ago

Installers Raymond Jessop and Roy Jessop did a wonderful job removing my old, tired bathtub and replacing it with a beautiful walk-in shower. It looks great, is safe for seniors and is more than just functional with new plumbing. New flooring also is great! They were in and out in about 8 hours with all the mess cleaned up looking cleaner than they found it. Wonderful job, guys! 2023 ******Update: 1 1/2 yrs later the bottom frame holding up the sliding glass doors has come loose. Hope the service department treats me well. Will be calling them. This is not years of trouble-free enjoyment as the warranty says.