Kiba Studios of Casselberry in Casselberry, Florida 32707

Kiba Studios of Casselberry

4100 S US Hwy 17 92 Suite A, Casselberry, FL 32707

3.4 (5 reviews)

Overview:
Kiba Studios of Casselberry is a kitchen remodeler located in Casselberry, Florida. The company focuses on providing exceptional kitchen remodeling services, although it has faced challenges in customer service and communication in some instances.

Services Provided:
– Kitchen remodeling
– Customer service support
– Collaboration with subcontractors (e.g., Urban Oasis)

Hours of Operation:
Monday to Saturday 9 AM to 6 PM

Contact Information:
Phone: (833) 488-2254
Website: https://casselberry.kibastudios.com/

Customer Reviews and Sentiment:
Kiba Studios of Casselberry has a mixed rating across several platforms:
Google Reviews: 3.4 stars based on 5 reviews.

Positive feedback includes praises for helpful design staff, timely communication, and excellent customer service.

Examples of positive reviews include:
“Erin was very informative and professional A great experience.” – Lei Floor and Window Coverings Maui
“Excellent customer service! Very nice people.” – Amanda Adair
“We will be using this current team for future projects!” – Luke Joshua

Conversely, negative feedback emphasizes issues with in-store customer service, including lack of acknowledgment and communication with staff.

Examples of negative reviews include:
“I’ve never experienced anything like it in all my life! What a disappointment!” – Lucia Harris
“Not a single word was said to us… we are renovating in the next few weeks.” – UFO Appliance Repair Harris

Review Summary:
Positive Sentiments: Excellent communication and professionalism from staff, helpfulness in finding necessary products.
Negative Sentiments: Poor in-store customer service, lack of engagement from staff.

Additional Ratings:
Total Lead Smart Rating: 4.0 (Based on the overall customer satisfaction, quality of services, and mixed sentiments reflected in the reviews.)

Conclusion:
Kiba Studios of Casselberry offers valuable kitchen remodeling services, particularly noted for its design team and customer support. However, customers should be cautious of the inconsistent in-store experience, which may impact their overall satisfaction.

Member Since September 2024

Listing Id 623833

Contact Info

4100 S US Hwy 17 92 Suite A, Casselberry, FL 32707
(833) 488-2254
Lead Smart Rating :
4.0/10.0

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4100 S US Hwy 17 92 Suite A, Casselberry, FL 32707

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Reviews

Luke Joshua

a year ago

We had a unique experience with this process! Like most construction projects we had a lot of delays. There were issues with contractors too! When we started working with our new designer Erin Broughton she helped get everything fixed, ordered, and completed! She was so timely in her communication, and really cares for her customers. They used a company called Urban Oasis and their team was exceptional! At the end of the program the owners took care of my family and I really appreciated the way they helped us problem solve. It took way longer than we would have hoped, but our finished kitchen is worth it. We will be using this current team for future projects!

Lei Floor and Window Coverings Maui (Lei Flooring)

a year ago

Erin was very informative and professional A great experience

Amanda Adair

a year ago

Excellent customer service! Very nice people. They didn’t have what I needed at their store (since I needed it asap today!) but they graciously helped me find another store that had the tile in stock. 10/10 I do recommend!!!

Lucia Harris

3 years ago

My family and I walked in and no one spoke to us, though there were quite a few sales people that looked right at us. The lady at the front door did have a customer, but, there were at least four others that just kind of stared at us without a hello. We walked around for fifteen minutes or so and to my dismay, no one approached us to see if we would like to discuss cabinets or anything else for that matter. I’ve never experienced anything like it in all my life! We are renovating both bathrooms and kitchen and the website looked great. I was excited to check out. What a disappointment! Not even on the way out of the place did any one of them say word. I just can’t get over that one… Oh well. I’ll never enter that place again.

UFO Appliance Repair Harris

3 years ago

Walked in with my wife and daughter. A few other people were being helped. Not a single word was said to us. No greeting, nothing. We walked the entire showroom. We are renovating in the next few weeks. My wife and I are both business professionals and were dressed accordingly. Even as the other customers left, we were ignored. The only difference I saw is that my wife is black. Even as we walked past the staff to exit, not a single acknowledgment.