Overview:
Northern Illinois Waterproofing & Construction, Inc. is a construction company based in Arlington Heights, Illinois. They specialize in waterproofing services, including basement waterproofing, sump pump installations, and foundation crack repairs.
Services Provided:
– Basement waterproofing
– Sump pump installation
– Foundation crack repairs
– Drain tile installation
– Window well repairs
Hours of Operation:
Monday to Friday 9 AM to 5 PM (Closed on weekends)
Contact Information:
Phone: (847) 259-2700
Website: https://niwaterproofing.com/
Customer Reviews and Sentiment:
Northern Illinois Waterproofing has received a mix of reviews with an overall positive sentiment:
Google Reviews: 4.4 stars based on 14 reviews.
Positive feedback emphasizes prompt responses, quality workmanship, honesty, and effective solutions. Customers value the attentive customer service and transparency in pricing.
Examples of positive reviews include:
“Just fantastic! All it took was a quick call and sending some pictures to get a quote within hours…” – Mrs F
“We are so pleased with the service… He came back to fix it no questions asked.” – Claire Grana
“Absolutely wonderful experience… Great quality of work…” – JJ
However, there are significant negative sentiments highlighted in a couple of reviews regarding unprofessionalism and unsatisfactory service outcomes.
Examples of negative reviews include:
“Super unprofessional! She unmistakably laughed at me on the phone.” – Laura B
“This is the biggest scam in the industry… No professional skills and poor service.” – Muhammad Raheel
Review Summary:
Positive Sentiments: Quality workmanship, prompt responses, attentive customer service, and effective solutions.
Negative Sentiments: Issues with professionalism, unsatisfactory service outcomes, and negative experiences with customer support.
Additional Ratings:
BirdEye: 4.4 stars based on 14 reviews, reflecting a strong trend of customer satisfaction.
Better Business Bureau (BBB): The business has an NR (No Rating) profile with no major complaints in the recent past.
Total Lead Smart Rating: 7.5
Conclusion:
Northern Illinois Waterproofing & Construction, Inc. appears to be a solid choice for waterproofing services in Arlington Heights, IL, noted for their quality work and responsive customer service. However, potential customers should take note of the mixed reviews particularly concerning professionalism and service outcomes before making a decision.
Member Since September 2024
Listing Id 612425