A3 Grass & Stone in Tyler, Texas 75703

A3 Grass & Stone

15994 FM 2493, Tyler, TX 75703

3.6 (51 reviews)

Overview:
A3 Grass & Stone is a landscaping company located in Tyler, TX. They primarily offer services related to sod installation and stone sales, catering to residential and commercial landscaping needs.

Services Provided:
– Sod Installation
– Stone Sales
– Landscaping Services
– Retaining Wall Construction

Hours of Operation:
Monday to Saturday 8 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (903) 561-3371
Website: http://a3grass.com/

Customer Reviews and Sentiment:
The company has received mixed reviews across various platforms:
Google Reviews: 3.6 stars based on 51 reviews.

Positive feedback emphasizes the friendly service and professionalism of the staff, particularly mentioning prompt responses and fair pricing.

Examples of positive reviews include:
“Ginger was amazing to deal with… I would highly recommend…” – Glenn Vandygriff
“Great service, great atmosphere, would definitely do business with them again.” – Stephen Brewer
“I had a great experience… Professional and friendly service…” – BJT

Negative feedback, however, highlights significant issues with customer service, quality of materials, and job completion.
Examples of negative reviews include:
“The worst people to do business with.” – 111
“BUYER BEWARE: DO NOT RECOMMEND… VERY POOR QUALITY BERMUDA.” – Kate Marie
“This is a horrible businessman… I’d give 0 stars!” – Tara Hughes

Review Summary:
Positive Sentiments: Friendly service, professional demeanor, responsive to customer needs, fair pricing.
Negative Sentiments: Poor customer service, questionable product quality, incomplete jobs, and issues with refunds.

Additional Ratings:
BirdEye: 3.6 stars based on 51 reviews, indicating a pattern of mixed customer experiences.
Better Business Bureau (BBB): The business is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints regarding service issues and product quality.
Total Lead Smart Rating: 4.3

Conclusion:
A3 Grass & Stone in Tyler, TX appears to have a diverse customer experience, with numerous positive interactions noted for service and professionalism. However, potential customers should be cautious of the significant number of complaints regarding service quality and completion issues before deciding to engage with the company.

Member Since September 2024

Listing Id 602265

Contact Info

15994 FM 2493, Tyler, TX 75703
(903) 561-3371
Lead Smart Rating :
4.3/10.0

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Listing location

15994 FM 2493, Tyler, TX 75703

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Reviews

111

3 weeks ago

The worst people to do business with. Use anyone but them. Rude. Terrible service. Way overpriced. How are they still in business?…

E S

3 weeks ago

Horrible people to deal with. Worst experience of my life. This is a scam artist. Stay away!

Glenn Vandygriff

3 months ago

Ginger was amazing to deal with. Another local sod company really put me in a bind and I called Ginger with only one days notice to get sod. They re-worked some things and made it happen. I would highly recommend and I am shocked they have some 1 stars here. They bent over backwards for me and I will use them again when I am ready to do more. Thank you A3. You saved me!

Oliver Hall

a year ago

Great people. Ilya friendly service.

Stephen Brewer

a year ago

Great service, great atmosphere, would definitely do busy with them again. Thank you, not many people care about their customers like you

BJT

a year ago

I had a great experience at A3 Grass and Stone today. Professional and friendly service and very fair pricing on stone. I would definitely recommend this business and will use them again.

Kate Marie

a year ago

BUYER BEWARE: DO NOT RECOMMEND BUYING GRASS FROM THIS COMPANY. VERY POOR QUALITY BERMUDA AND THEIR CUSTOMER SERVICE OPTIONS TO SIMPLY CORRECT THE ISSUE OR SATISFY THE CUSTOMER AND MAKE THE PURCHASE RIGHT WAS NOT EVEN AN OPTION. THESE PEOPLE ARE CROOKS AND NEED TO BE TURNED IN TO THE BBB

Steve Hallford

a year ago

My widowed aunt hired this company to build a retaining wall and it wasn’t completed. She returned several times to confront them and get her money back and they dodged her at every turn. She finally had to go to court to receive a “partial” settlement. Would not hire!

Clay Eddings

2 years ago

Very helpful, friendly and priced competitively. They don’t accept checks so cash is your best deal.

Tara Hughes

2 years ago

These people are crooks and legal action will be taken now! We have given them more than ample opportunities to finish a job and he gives excuse after excuse and now it has been over a month. He left my poor grandmother’s sea wall in worse shape that it was to begin with and talked her into paying in full before it was completed. Mr Magin has not been back since as he promised he would be. This is a horrible businessman. I’d give 0 stars!