LawnStarter Lawn Care Service in St. Louis, Missouri 63112

LawnStarter Lawn Care Service

6105 Delmar Blvd #1418, St. Louis, MO 63112

3.7 (339 reviews)

Overview:
LawnStarter Lawn Care Service is a lawn care provider located in St. Louis, MO. They offer a range of lawn care services primarily focused on grass cutting and maintenance. The service is designed to help homeowners maintain their lawns while relieving them of the hassle of scheduling lawn care tasks.

Services Provided:
– Lawn mowing
– Grass maintenance
– Scheduling and appointment management

Hours of Operation:
Monday to Saturday: 9 AM – 5 PM
Closed on Sundays

Contact Information:
Phone: (314) 315-4672
Website: [www.lawnstarter.com/st-louis-mo-lawn-care](https://www.lawnstarter.com/st-louis-mo-lawn-care?utm_source=google&utm_medium=GLocal&utm_campaign=St.LouisGLocal)

Customer Reviews and Sentiment:
LawnStarter has received mixed reviews across various platforms:

Google Reviews: 3.7 stars based on 339 reviews.

Negative feedback predominantly focuses on poor customer service, missed appointments, and lack of communication. Customers have expressed frustration with repeated cancellations and no-shows, leading to cancellation of their services.

Examples of negative reviews include:
“This outfit is in the top 3 worst companies I have ever contracted with.” – Robert Shelton
“I won’t advise anyone going with their services.” – Aniecia Maglothin

Positive sentiments, although less frequent, mention good customer service during setup and satisfaction with the quality of work from specific providers:
“LawnStarter Lawn Care is by far the best lawn care service I’ve used.” – Lauren Graham

Review Summary:
Positive Sentiments: Helpful customer service during setup, quality work from specific providers.
Negative Sentiments: Poor communication, frequent cancellations, missed appointments, and inconsistent fees.

Additional Ratings:
BirdEye: 3.7 stars based on 339 reviews, consistent with the mixed experiences typical for LawnStarter.
Total Lead Smart Rating: 5.5

Conclusion:
LawnStarter Lawn Care Service in St. Louis, MO, demonstrates a wide range of customer experiences. While some clients appreciate the quality of work from particular service providers and helpful initial customer service, many have encountered severe issues with appointment management and communication. Therefore, prospective customers should weigh these experiences before deciding on their lawn care needs.

Member Since September 2024

Listing Id 597757

Contact Info

6105 Delmar Blvd #1418, St. Louis, MO 63112
(314) 315-4672
Lead Smart Rating :
5.5/10.0

Get A Quote Claim

Listing location

6105 Delmar Blvd #1418, St. Louis, MO 63112

Get Direction

Reviews

Shemayne Anderson

a month ago

Look out for this person Eric Buckner when you start this service he was very rude, I cancelled this service because of this guy!! No show and no communication, and when he did show up he took no responsibility

Robert Shelton

2 months ago

This outfit is in the top 3 worst companies I have ever contracted with. The first 2 cuts went off without a hitch and then…nothing. I received emails that stated they needed to reschedule, no show. Next email was they couldn’t find the house. Next email was no access. Next email was I had canceled the service because I asked if they were going to cut or not. Oh, and don’t bother calling to get a question answered. My first call was 10 minutes on hold the next was 5.

John Hoyt

2 months ago

I am a provider for LawnStarter and I must say that their support this year for customers and me has been dreadful (as in non-existent). After attempting all other avenues to get support, I messaged the CEO today looking for help and I will update this rating if I actually received any!

Shayla Johnson

2 months ago

Kryptic, I am experiencing the exact same thing with LawnStarter right now! They have continuously delayed the appointments to cut my grass and have also told me that they will have to charge double the amount because of the long grass. I don’t see how this is my problem if they can’t keep the appointment dates. I’ve been with this company a couple years and it has been a great service until now. I called customer service today and they told me that a member of management could not call me back that I would simply have to send an email. This is terrible customer service and unfortunate since I have been a good customer for the last couple years.

KAB00711

2 months ago

Zero stars!!! Utter disrespect with customer support on the phone along with consistent harassment via text multiple times for multiple weeks. Will be looking into intent to file legal action.

Kryptic

2 months ago

They are constantly late on appointments. Last spring and summer I was delayed/rescheduled several times but didn’t raise much of an issue about it, I just rolled with it. Fast forward to now, I had my first mow of the season scheduled for the 23rd/24th, and once again, it was delayed. Grass was cut on the 25th which is fine but they charged me double for a long grass fee. Seems to me to be adding insult to injury if you’re not only delaying my appointment for the umpteenth time since I’ve had your service but also charging me double for the privilege ($100 for one mow and the crew was here for about half an hour). That was the final straw. I almost never leave bad reviews for anything but I’m done with these guys.

Aniecia Maglothin

2 months ago

I won’t advise anyone going with their services. They don’t provide the services themselves, and I called Monday 15th April to schedule for basic lawn mowing. They scheduled me for Wednesday the 17th. However, no one showed up when I called. They rescheduled me for Thursday. Again, no one showed up. They then rescheduled me for the Saturday again. No one showed up, and they rescheduled me for Sunday. By then, I used the app to cancel my service and got someone else. On Monday 22nd April, I got a message from them saying that they skipped my services because it shows my grass didn’t need care. That’s because I already had someone mow it on Sunday and after I already canceled my service with them. When I checked my app, it showed they un-cancled my services unknowing to me and rescheduled me for May 6th.

Deborah Waterland

3 months ago

Only talked to customer service. Very helpful setting up service for cutting lawn.

Lauren Graham

8 months ago

LawnStarter Lawn Care is by far the best lawn care service I’ve used. Brenden does an excellent job and the company’s communications are awesome. I’d recommend them to everyone with a lawn!

Miss Lane

8 months ago

I would not recommend this company to anyone. I had a weekly lawn mowing service. They would cancel mows stating the mow wasn’t needed without viewing the lawn or consulting me. Then charge a long grass fee inconsistently. I was charged twice for a mow that had not been completed. Once I filed a claim a refund was issued but this should never happen. On the last occasion, they were supposed to send a pro to actually mow but after 10 days of the pro rescheduling I cancelled the service. Do not hire them.