True Scape Design

Julia Chen

a month ago

I had read many good reviews before deciding to collaborate with True Scape Design; however, I have to say that the outcome of our project was underwhelming. In our case, we already had an existing deck, pergola, and Jacuzzi, and we were looking to modernize the space. However, the outcome looks very similar to our existing condition, and I only wish they had informed me that there wasn’t much they could do from the start. I believe they could do a good job of transformation if the yard were a blank canvas to start with.

Kate C

2 months ago

Worked with TrueScape back in 2019 and had the worst experience. Our project was delayed by 5+ months, with countless apologies, but little to no action to get the project back on track. The owner was very aggressive about expecting payment for work that was done incorrectly or not completed at all. Would not recommend working with them – there are many other firms that are more pleasant to work (kinder, clearer with communication, meeting the expectations that they set) with and do an overall better job with the finished product.

Atikullah Salman

4 months ago

Solomon antique

Biplob Khan

5 months ago

Biplab PK

Paul S

6 months ago

We would heartily recommend True Scape Design. They know what they are doing. We had a major retaining wall project installed, as well as a new fence, patio and plantings in our backyard. There were so many moving parts in our complicated project and True Scape was instrumental in making the parts work together. From filing and navigating the arduous city permit process, coordinating subcontractors, installing the new fence and landscaping, keeping us in the loop and minding the budget—True Scape was excellent. Additionally, they were invaluable in communicating with all the neighbors about what the project would entail and how long it would take and assuaging their concerns. Additionally, during the project they were willing to pause to discuss a few design elements that were hard to foresee, and work with us to tweak the plans to make a better end result. The crew showed up every day, rain or shine, and they were neat and tidy and left the job site in good shape during the two-month project. We would work with them again.

Evan Shobe

6 months ago

True scape could not have been a better team to work with. Everything from the thoughtful design ideation and 3D modeling to the responsive and careful work crews. They did a fantastic job redoing our fencing and a full remodel of our back yard and patio. They always respected our budget and found great ways to improve the space. Will definitely be using them again in the future!

Matt Grabowski

a year ago

We’ve had the opportunity to work with True Scape on two separate occasions now and both times we’ve been exceptionally pleased with their work. True Scape helped us transform a muddy, overgrown lawn into a beautiful, modern space that both fits the overall aesthetic of our home gives us a great area for outdoor entertaining. They’ve been exceptionally helpful and easy to work with. We also appreciate their flexibility and willingness to help find economical solutions and a range of budget options. Highly recommend True Scape and would work with them again without pause.

Amanda Reed

a year ago

We had an extremely positive experience working with Truescape Design. From our initial outreach phone call, through estimating, and construction I found Truescape to be thorough, responsive, and customer service-oriented. I really appreciated how much care Jake (Site Lead) put into the construction work (he seems to be a true craftsman!), and the excellent trouble-shooting Ian & Jake & Caryl did on the fly throughout construction. The scope of work included demo, grading, block retaining wall construction, artificial turf installation, concrete paver patio installation, fencing & gates, composite decking, custom railings, and new gravel parking spot. They also coordinated with other subs working on our parallel project to install a new Tuff Shed and route electricity to it. We love our completed backyard. It is a dream come true. Thank you again for a 5-star experience!

Jer Wallis

4 years ago

Recognizing that the pandemic has slowed things down, my partner and I were very understanding when we were told that our project may take a little longer to progress as people are working virtually and everything. After 3 emails and 4 voicemails, we have finally made contact with the company and our project is being worked again. We had received no updates or responses to calls or voicemails in almost a month, at which time we were told “sorry we didn’t get the agreed upon plans to you sooner, here’s a (outdated) copy of the plan and we will be having a costing meeting soon.” There was a fairly long delay between discussion of our project and the costing meeting, but we spoke to the owner and they were very apologetic. The delay was disappointing, and the plans came out way over budget, but we are in discussion with them and making changes. I do appreciate their willingness to explain each part of the project and where the costing and decisions are coming from.

Sharon Armbruster

4 years ago

We could not have had a more positive experience with this company. From the first interaction with Joe, to working through the designs with Da, the budget and contracts with Matt to the job site manager Ian, this company is filled with honest and good people who are skilled at what they do. We were blown away at how they asked all the right questions to get to know what we really wanted in our new yard, and then continued to listen though the design and build phases. They never made us feel awkward for asking silly questions when we worried about the details, and they were always on top of keeping us informed on the process and progress. They kept an incredibly tidy job site and were respectful and considerate to our neighbors who we share a driveway with. This company exemplifies integrity, collaboration and superior execution in a job well done. A year ago I didn’t even want to look at our yard, and now we can sit outside and enjoy a yard we love and can easily maintain. Life changing!