LawnStarter Lawn Care Service

Sarah Marks

3 days ago

I almost never write reviews, but if I hate one thing, it’s having my time wasted. This is the most unreliable, unprofessional services I have ever subscribed to. I signed up nearly a month ago for bi-weekly mowing for my very small front and back yards. I have been no-showed 4 times, and the one time someone has actually shown up to mow my lawn, I wasn’t home (because my service kept getting rescheduled and then I was out of town) and the person only mowed my front yard. Didn’t even bother to touch the back yard despite thorough instructions (and an unlocked gate). Save yourself the hassle and hire someone reliable.

Jianguo Chen

4 days ago

I used the service on recently. I will not use it again and would not recommend it. 1, They subcontracted the job to other companies, and communication was bad 2, They overpriced my yard size and did work on common areas which should not be done. This was due to that they never talked to me when they came and even I was at home the whole time 3, When I complained to the company, they did not address my points and just gave me the standard narrative. Basically, I am sorry, but I am not sorry stuff. If you can, suggest to avoid this company

gavin merrigan

a month ago

Leaving this here for future users. Scheduled 2 different appointments 4 days apart to start my service. With no warning until the day of or before I received an email saying they didn’t have the people to work even though they told me they were available. I don’t recommend using these people and would recommend saving yourself the headache and just do it yourself.

Sanjay Verma

2 months ago

There are no professionals here, just some regular person who don’t honor times and slots, and doesn’t communicate any changes to their schedule (kept saying “ohh something came up I’ll come tomorrow” when I asked why they didn’t show up). Disappointed.

Pamela Walmsley

2 months ago

I usually don’t do bad reviews, but they charge you for work they didn’t do. I’m a senior, on a budget, good thing I checked my account.

mitchell swafford-cobb

2 months ago

I rarely ever bother to leave a bad review but over the course of a week and a half this company provided me the worst experience I’ve ever had with any business in my life. I’ll try and make it short and sweet. I contacted them to have my lawn mowed and after a very awkward conversation with a human being that was speaking to me in a weird scripted dialogue, I had my first service scheduled for the following Thursday. Well that day came and went and the “pro” that they assigned (they are not professionals by the way, it’s any random person with a pickup truck and a lawn mower. They also do not have any of their own employees they are basically the middleman for other smaller businesses) no called no showed. I contacted customer service over the phone and through their text service and they weren’t helpful in the least. The people I spoke to on the phone were clearly working from home as I could hear dogs and kids in the background and they had absolutely zero desire or knowledge whatsoever to provide any sort of reasonable service. They basically just apologized and Shrugged their shoulders. They said they would try to find me another “pro” in the next 24 to 48 hours. That never happened so I had to contact customer service again 3 days later and they finally were able to assign another “pro” to my property. 6 days after my initial scheduled service was the day the next crew was supposed to arrive at my house. Another no-call no-show. Again they say you can contact them in the app but any message I ever sent was never responded to. Again I had to contact customer service as they do not contact you at all regarding missed appointments. They basically just contract out the service to a random person and then you’re on your own. After 8 days I canceled my “service” entirely. They say you can cancel it in the app but I had to call in to verify and sure enough they said it wasn’t canceled on their end. Overall the entire experience was horrible and in the end I realized the entire thing felt like a big scam. Luckily I did some more searching around and found another company that came out immediately and actually shook my hand and walked my property with me and after I told them my experience with this terrible company they decided not to charge me for the overgrown grass as a courtesy. The reviews they have on their website are absolutely fake and they hide the bad reviews. Actually look at the real Google reviews and read them and you will see that this is complete trash. Save yourself and STAY AWAY FROM THIS “BUSINESS”

James Mince

2 months ago

Rick did a tremendous job. He does clean, professional work.

Julie Dodson

2 months ago

Lawn looks great. On time a scheduled

Andrea Halsell

3 months ago

I am highly disappointed with the services that I have received from LawnStarter. I booked services with this company as I had moved into a new house with my 3 children and did not immediately have a lawn mower. The representative told me all I needed to do was complete 3 services with them. I completed the 3 services, with 2 of them the provider showing up after dark. The service was very expensive for the service I was receiving and for as small as my yard is. My final service was on March 20. I paused the upcoming service that showed in the app while I figured out how to cancel and then canceled the services. My app showed no future services scheduled and the app showed the only option that I had was to “Activate” services. I received an email on April 11 to schedule a service, that showed me that there was in fact no future services scheduled as intended, verified in the app and went about my business. Today to my surprise and honestly shock, someone showed up today and was mowing the lawn. I told him that we did not have services scheduled, showed him my app that there was nothing and he said he showed it on his end. He had partially done the front yard, but did not complete the back, despite him claiming he did. I asked him to leave as I was not needing his services. I was then charged for the services. I called customer support for assistance, to figure out what was going on and how to get a refund. After 31 minutes I ended the call as the employee repeatedly regurgitated what he saw on his end, told me they would not issue a refund and refused to connect me with a supervisor. There was no effort to resolve the situation or to provide support that would have potentially resulted in a return customer or referral. I am incredibly disappointed and disgusted that this is how this business is run. It seems as though not presenting honest information on the app of what they themselves are scheduling on the company side, is a shady way of keeping people paying. I need confirmation that my services are in fact canceled, a full refund to be issued and contact from the company. So disappointed.

Sheryl Ann Sanford

9 months ago

They charged me an extra $44 for grass over 6 inches but my grass was definitely not over 6 inches. I contacted the worker who admitted it was a mistake. I waited and the charges were not refunded. I sent 2 messages to management and they ignored me. When I called them they said it was over 5 days and I couldn’t dispute it and the charges were justified even when I have evidence the worker made a mistake. This is fraud and extortion. I contacted my bank to reverse charges and it’s currently under investigation. They are dishonest and manipulative. I can’t believe I even tipped the worker $10 but I may never get my money back. Totally Disgusting. Avoid this company, there’s many other honest services out there.