Brown Brothers’ Lawn Care

Marg Lawlor

3 months ago

Originally gave these guys five stars, then edited it to three stars after reaching out to them a couple of times with no response. Turns out I was texting to a number they use for outgoing messages. Derp. So now I’m back to five stars, with the comment I’d originally posted: that these guys are dependable as clockwork and did a fine job of mowing, edging, and blowing my driveway and sidewalks all last season.

NEK 1974

3 months ago

In 2021 I requested an irrigation system installation quote but never heard back from Brown Bothers Lawn Care, however got on their email newsletter. In 2024 I decided to give them a second chance and request the installation of the irrigation system again. This time I also requested lawn fertilization service as well. They were prompt to reply back to the fertilization service but wanted to set up an appointment to meet in-person and see the property for irrigation. The day came and I received a call 10 minutes after the appointment claiming they can make the determination using satellite imaging and didn’t need to meet me in-person. Well, why didn’t you mention this earlier? Disclaimer, this is the same satellite imaging they claim to have used to provide me with the requested fertilization service; which was reasonably priced (hence, the only reason I am giving them 2 stars in the review) It has been 3 weeks now and not a word back from them about the irrigation quote. There’s no reason to accept the fertilization quote since this is, in my opinion, poor business conduct for prospective customers. Show me that you care to get my business. I believe my money is as good to others as it is to you!

Anthony Thayer

4 months ago

A lot of these reviews seem fake or for another business. I hired Brown Brothers at the recommendation of my lawn guy. They said they came out and provided a quote based on what they saw. We went back and forth in email about specifics. I felt we had a good understanding of the scope of work. The work seemed good although they did not touch any of the trees I asked them to trim. To my surprise a month later they charge my card for more than double the quoted price. They made no attempt to contact me the day of service to discuss further work or scope of work. They refuse to work with me on price. The emails seem to be going nowhere. I would not recommend as their pricing is way off base from their quotes.

Nick Hernandez

4 months ago

After my lawnmower kicked the bucket I was in need of someone to maintain my lawn for the summer last year. After doing some research I came across Brown Bros and I’m really happy I did. They responded immediately and were out a couple of days later to take care of my lawn. Not going to lie I got very spoiled with having them around, but all good things come to an end unfortunately. I highly recommend their services as they are very professional, courteous and do a great job. I’ll be sure to look them up if I’m ever in need of their services again. Great work guys!!

Drake C

11 months ago

After having a bad experience with TruGreen not showing up as scheduled last year, we decided to try Brown Brothers this year. Unfortunately, we had a similar issue with scheduling to the point that we have now been waiting over a month from initial schedule for the latest lawn treatment. Our lawn is currently overrun with broadleaf weeds. We have finally cancelled and are going to do the work ourselves. We did get responses and communication was professional from Brown Brothers, but the lack of execution was disappointing. I suspect we are not a major customer as we just have lawn treatment, so they likely prioritize bigger customers.

Vasco Williams III

11 months ago

STAY FAR AWAY FROM THIS COMPANY!!! I signed up with them on May 26, 2023. I was explicit that I needed lawn care and bush trimming and that I wanted the bushes trimmed immediately, sometime during the summer, and again in the fall. Also, my words verbatim, “I need the big bush trimmed so it’s not touching the house. When it does, we have bugs that traverse the limbs and make it into the kitchen.” I mean, very clear and succinct instructions, of which they affirmed would not be an issue. To be fair, I will give them a thumbs up on mowing. No issues there. On par with the plethora of other options out there. HOWEVER, when it came to the bushes, I had to call and text week after week and listen to empty commitments of when they would be out to address. I even asked them, “Do I need to just have you do the lawn and I find another company to take care of my bushes?” Finally, 7/14 my bushes get trimmed. Of course, I’m at work when it’s done so I don’t see it till I get off work. I immediately call them on Tuesday. My wife also calls. No immediate call back. The invoice for the bush trimming comes on 7/17 for $182.50. Imagine my surprise that I’m charged such an exorbitant amount for such poor service. I get the invoice at 9:24am. I paid the invoice at 9:35am. My reasonable expectation was that they would make things right so even though they were overpriced and rendering poor service, I wanted to make certain that on my end, the books were straight by paying them before the ink dries on the bill. Well, we finally get a call back a little over a week later. We’re told that they’ll come back out and re-do the bushes but they would charge us for it. I’m like why in the hell would I pay you for the SAME job twice???? Mind you, we initially contacted them when the work was completed so it’s not like weeks or months have passed by. Our contact with them was HOURS after the service was performed! This whole ordeal with them does not rub me right in the least so I’m taking to the wonderful world of social media to let others know they should RUN, not walk, from dealing with this company. Lastly, the verbiage on their invoice is very blunt, pointed, and specific with their expectations for payment for services rendered. So, as I read it, I’m wondering…what about the focus on the customer? Meaning, how about you first render the services in a timely manner and with good quality with the same energy and expectation as you have on receiving your money?!?! It’s a two-way street here folks. This company has lost sight of that little tidbit. BUT, they want their money!!!! I’ve advised them to not touch the bushes any further and that after this season is over, their services will no longer be utilized by me. I’d rather cut the yard with a pair of scissors than to deal with these people after this year! EDIT: Ummm, yeah…the bushes hadn’t been trimmed since the end of last season when my previous mowing company retired. So that is EXACTLY why the 2nd item we discussed during our initial communication was to get the bushes trimmed ASAP! Again, it doesn’t take a rocket scientist to do the math…May 26th to July 14th. During that time, riddled with empty rhetoric, yet no service until I was fed up and ready to go find someone to provide the service that Brown Brothers’ committed to do but didn’t provide in a timely manner. Address that! Let’s discuss that! Further, I’ve got ALL text communication between myself and this company. He is correct, YES…they responded. Eventually. And read his words carefully, he stated they have an ‘extensive’ call record…of course, because I called weekly if not multiple times each week to see when they were coming out to do the bushes! DUH! Let’s help the folks out here, shall we? As to my lack of factual details review, I’m adding pictures so you folks can read what I wrote, read what the owner wrote, then evaluate if this is what you want to spend $182.50 of your money on. Weigh the frustration and lost time babysitting the issue to get them out to FINALLY trim them.

Muffin Toffee

a year ago

Too much of cutting sometimes that doesn’t needed. Even I said no need and still showing up or texting me if I need to get anything done. Not professional. We have to called few times to tell them to come back and get all grass cut done.

Yvette Harbin

a year ago

Our normal mower (grandson) broke their leg so we needed someone quickly to finish out the season. Brown Brothers stepped in and did a great job. I would recommend them to anyone and will use them again if needed.

ra gidnuk

a year ago

Agreement was every two weeks but they cut more often and bill for it after the fact demanding payment even though we didn’t agree to more cutting. When they did cut I had to complain and have them come back because they didn’t cut or trim everything. That happened very often. They’re pushy for payments on the unnecessary extra cuts and make excuses or blame the customer when they do a bad job.

Carmen Weyrauch

a year ago

Brown brothers did an excellent job raking the leaves in our yard. They got into all the nooks and cracks and the yard has never looked better.