Impact Landscaping & Irrigation

Douglas W. Bush, M.A. (Doug)

3 weeks ago

Although I like the landscaping around my house and in the Cresswind Palm Beach Community, however, I do have issues with IMPACT Landscaping. First, a landscaper on a large lawnmower came into the back gate, and shredded shrubs, and some were even mowed down completely, along the pool deck. It took 6 months before they were replaced. Now those shrubs are dead. I also have 4 shrubs on the other side of my pool that have not grown and are now dying. A gate to my backyard was torn off the hinge by the landscaper on a mower (and now, after complaining to the HOA about 9 months ago they cut my grass with a weedwhacker). “John” showed up after my French bulldog got out (before I realized the gate was torn off the hinge) and was missing for over 4 hours! John said he’d be back on Friday or Monday (2 to 5 days later) to fix the gate. Three weeks later, he showed up with another person. I asked him when the gate would be fixed. He said “sometime next week.” It has been 3 months now and the gate still has not been repaired or replaced. John refused to accept that the guy on the lawn mower hit the gate and caused it to come off the hinge. No one except the landscapers, and pool guy (with a small cart) use that gate. Also, landscapers come to cut the grass, however the guy who blows the pool deck deliberately (while I watch him) blow the mulch DIRECTLY INTO THE POOL! I usually just go out and skim the pool, but now there is just too much garbage that immediately falls to the bottom. These issues, in my opinion, are just completely unacceptable for any landscaping company. John, of IMPACT Landscaping, lacks interpersonal and communication skills, as well as personal integrity and honesty. He DOES NOT represent IMPACT Landscaping as a professional and certainly is not an ambassador of the Company. If I owned this company, I’d terminate him immediately. Other homeowners seem to have the same issues and agree that John is NOT GOOD for IMPACT. Also, landscapers need to know that it’s unacceptable to deliberately blow debris into a pool. I’m surprised I even need to say anything. I’m showing photos of my pool today immediately after watching the guy blow the debris in my pool. I’ll add the dead and dying shrubs in a day or so. If IMPACT does not address the issues, I’ll certainly be looking for another landscaper in the future. If IMPACT responds favorably to my requests, I will GLADLY rewrite my review with updated photos. That would make me and IMPACT happy. I’m trusting you do the right thing since our HOA has no influence with John.

Quae Hoofatt

3 weeks ago

They’re incapable of cutting grass.. they have no idea what they are doing or knows what a root is!! Lol no wonder the owner is in sweatpants!

Soterios Bouchlas

3 months ago

Awesome group of people. Both caring and knowledgeable. Highly recommended.

David Perrel

5 months ago

Carollyne did a fantastic job landscaping our courtyard after pool construction. Impact created my backyard paradise I had envisioned. I’m extremely satisfied with the end result.

Jared Harbus

6 months ago

The work product itself was fine but beware when they tell you their labor cost per hour. I was tricked into believing it was a per hour cost and not an hourly cost per person that they send. They sent out 5 people for a project that could’ve been done by 1-2 people (total project took about 25 minutes and not all 5 people were working that time) they can put more people on their truck to not work and then charge you more so be aware when hiring them

Glenn Miller

7 months ago

Lucus and his crew are exceptional! He designed a great backyard for us and his crew was fast and efficient!!

James Gale

7 months ago

Lucus is the best! I wanted a new ‘palm tree island’ installed in a side yeard, and some viburnum added in the back. Within one business day of contacting Impact, we had a time scheduled for him to come out. He had some great ideas, we got HOA approval and yesterday they were completed. Lorenzo and his team worked to make sure we had the palm trees oriented exactly as we wanted, and left the place looking like the trees had always been there. The cost of the project was incredibly reasonable. Can’t speak highly enough of Impact, Lucus, Lorenzo, nor his team. Well done to all

Steve Berger

7 months ago

In my experience, it seems impossible for a landscape company to please everyone in a community. That said, Impact has some great people who oversee the day to day operations. Specifically, John and Greg are incredibly responsive so that when a problem does arise, it is taken care of quickly and in a professional manner. That type of customer service cannot be replaced.

Tony

7 months ago

Great service and crews. Best around.

Gary

8 months ago

I designed my back yard and asked Impact for a quote. Lucus came out , looked at my design, tweeked it for a bit more professional look, and gave me a great quote within days with all the info I needed to submit to my HOA. I had to wait for an approval which was no problem for Imact. Lorenzo and his team came out today, and in one day, did a phenomenal job. It looks even better than I imagined it would. I would recommend Impact Landscaping to anyone who wants a professional job done right.