Elwin Tree Farm

Overview:
Elwin Tree Farm is a tree service company located in Decatur, IL, offering various tree care services to the local community. They specialize in tree planting, maintenance, and care, focusing on customer satisfaction and quality service.

Services Provided:
Tree planting, tree maintenance, customer service, consulting on tree selection.

Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (217) 855-8943
Website: http://www.elwintreefarm.com/

Customer Reviews and Sentiment:
Elwin Tree Farm has received mixed reviews across various platforms:

Google Reviews: 4.2 stars based on 12 reviews.

Positive feedback highlights their friendly service and quality of work. Customers have praised the knowledge of the staff and the value for money.

Examples of positive reviews include:
“Awesome place super friendly and very helpful.” – Peggy Overbey
“Great people they do an amazing job.” – Matthew Groves
“Best Place to get your tree.” – Amy Marie

However, a significant complaint mentions a lack of response from the staff after scheduling a planting, leading to customer dissatisfaction.

Negative sentiments include:
“Called last fall to schedule planting a tree… Now he will not respond to voicemail.” – Rocky Maple

Review Summary:
Positive Sentiments: Friendly staff, good value for money, quality service.
Negative Sentiments: Issues with communication and lack of responsiveness.

Additional Ratings:
Total Lead Smart Rating: 7.3/10
This rating reflects overall customer satisfaction, with a notable positive sentiment from many customers. However, the unresolved issue from a dissatisfied customer slightly lowers the overall score.

Conclusion:
Elwin Tree Farm appears to be a reliable choice for tree services in Decatur, IL, particularly noted for their friendly staff and quality work. However, potential customers should be cautious of the reported communication issues before making a decision.