Imperial Roofing

Overview:
Imperial Roofing is a family-owned roofing contractor located in Winter Haven, FL. They offer a range of roofing services, focusing on both residential and commercial roofing needs in the local area.

Services Provided:
Roof inspections, roof installation, roof repair, customer service, residential roofing, commercial roofing.

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends.

Contact Information:
Phone: (863) 967-9244
Website: http://www.imperialroofingofpolk.com/

Customer Reviews and Sentiment:
Imperial Roofing boasts a favorable rating of 4.5 stars based on 29 reviews across different platforms.

Positive feedback emphasizes the company’s professionalism, quality of work, and strong customer service. Customers appreciated their honest approach and reliability in completing roofing projects:

Examples of positive reviews include:
“Awesome people I totally recommend them.” – Doug Peterson
“Great customer service! Local. Support local” – Barbara Bartels
“They are honest and reliable. I will be a customer forever.” – Edward Wells

A notable negative review highlighted a poor experience with unsolicited calls, expressing frustration regarding their marketing tactics:
“Don’t cold call people and ask for them by name and then hang up on them when they tell you they don’t need a free roof inspection.” – Denise Deyulis

Review Summary:
Positive Sentiments: Professional service, quality roofing work, excellent customer service, reliability, and family-oriented business.
Negative Sentiments: Issues with cold calling and response times.

Additional Ratings:
BirdEye: 4.5 stars based on 29 reviews, consistent with the positive sentiment from customers.
Better Business Bureau (BBB): The business has a profile but specific ratings were not found.

Total Lead Smart Rating: 8.2

Conclusion:
Imperial Roofing appears to be a reputable choice for roofing services in Winter Haven, FL, praised for their quality workmanship and customer service. However, prospective customers should keep in mind the mixed feedback regarding their sales tactics and response times.