The Roof Co. Waco in Waco, Texas 76710

The Roof Co. Waco

3605 Franklin Ave, Waco, TX 76710

4.7 (23 reviews)

Overview:
The Roof Co. Waco is a roofing contractor based in Waco, TX, located at 3605 Franklin Ave, Waco, TX 76710. The company specializes in a variety of roofing services, including new roof installations, repairs, and addressing leaks.

Services Provided:
– New roof installations
– Roof repairs
– Leak repairs
– Insurance claims assistance
– Clean-up services

Hours of Operation:
Monday to Saturday, 9 AM to 5 PM

Contact Information:
Phone: (254) 651-1776
Website: https://www.theroofcowaco.com/

Customer Reviews and Sentiment:
The Roof Co. Waco has received positive feedback across various platforms:

Google Reviews: 4.7 stars based on 23 reviews.

Positive sentiments mention the company’s quick response, excellent communication, top-notch work quality, and remarkable customer service. Customers have appreciated the professionalism, thorough clean-up, and the ability to handle insurance processes seamlessly.

Examples of positive reviews include:
“Quick response. Good bid. Job well done!” – Heath Kirkwood
“The Roof Co was the BEST decision we made.” – Tracy Cowan
“Austin and DJ went above and beyond…” – Lois Wollard

Negative feedback includes a complaint about poor communication and lack of responsiveness, which led to customer dissatisfaction.
“…no call back when they said no show up when they say… I guess I’m not big enough for profit…” – Rickey Owens

Review Summary:
Positive Sentiments: Quick response, good communication, high-quality work, thorough clean-up, excellent customer service.
Negative Sentiments: Issues with communication and follow-up for quotes.

Additional Ratings:
BirdEye: 4.7 stars based on 23 reviews, reflecting overall customer satisfaction despite occasional communication issues.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There has been one complaint registered in the past year regarding communication issues.
Total Lead Smart Rating: 8.3

Conclusion:
The Roof Co. Waco demonstrates a strong commitment to quality roofing services in Waco, TX, with high customer satisfaction for their professionalism and service quality. However, potential customers should be cautious about the noted communication issues as they explore their roofing options.

Member Since August 2024

Listing Id 523360

Contact Info

3605 Franklin Ave, Waco, TX 76710
(254) 651-1776
Lead Smart Rating :
8.3/10.0

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3605 Franklin Ave, Waco, TX 76710

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Reviews

Heath Kirkwood

4 weeks ago

Quick response. Good bid. Job well done!

Joel Garcia

4 months ago

I want to thank THE ROOF CO. For the opportunity that was given to me as a superintendent, I highly recommend this company very understanding, kind and humble people/owners. I had a great experience working for them and they will take care of your roofs on the spot! New,repairs and leaks. Would i work for them again? Most definitely! THANK YOU GUYS!

Nikki Ewing

4 months ago

Great customer service

Al Haskett

4 months ago

Austin, Erin, Raul and the entire Roof Co Team are world class! The communication was great from start, to finish. The work quality is top notch and they left my home cleaner than they found it. They took the communication with the insurance adjuster completely off my plate, too! I can’t recommend these folks enough!

Michael Haskett

4 months ago

We had a large tree limb fall on our house and bust a hole in our roof. The Roof Co came out within an hour, they patched the hole the same day and then were able to get started replacing the whole roof very quickly. They were great at communicating and working with our insurance. Can’t recommend them enough!

Rickey Owens

5 months ago

No call back when they said no show up when they say call you at there convenience not yours have to wait all day around then call with excuses I’m just a small single wide that needs a new roof I guess I’m not big enough for profit to get them to show so I see why the need donations to keep business open cause no one wants to work . So heed my warning don’t use these people. Lot more roofers that callback an show up that need the work an feed there families

Tracy Cowan

5 months ago

The Roof Co was the BEST decision we made when we were told that we needed our roof replaced. The Roof Co responded to us quickly and communicated with us throughout the process. Our roof looks amazing! We have two Dobermans and their safety is a high priority for us .. so of course we were concerned about the clean up. The Roof Co did an amazing job cleaning up and left our yard looking fantastic free of nails and other harmful items. I HIGHLY recommend the Roof Co for all of your roofing needs. PS … RAUL is AMAZING! He made the entire process seamless. Thank you!!!!

Anonymous Review

a year ago

I can’t speak to actual work being done.. but I had Josh come out for an estimate. He was fast and friendly. However, when it came down to him giving a quote..I’m still waiting. Been 3 weeks and still nothing. I’ll use someone else that treats me as a priority.

Lois Wollard

a year ago

Austin and DJ went above and beyond with timely communication during the entire process. I can’t emphasize enough the excellent customer service they provided. I highly recommend them!!

Allison Alonzo

a year ago

Recommend 10/10!