Overview:
The Roofer Direct LLC is a roofing contractor based in San Antonio, TX, specializing in roof inspections, replacements, and insurance assistance, particularly following storm damage incidents such as hail and wind.
Services Provided:
– Roof inspections
– Full roof replacements
– Assistance with insurance claims
– Gutter replacement
– Solar screen replacements
– Fence painting
Hours of Operation:
Monday to Friday 9 AM to 5 PM
Contact Information:
Phone: (210) 722-2612
Customer Reviews and Sentiment:
The Roofer Direct LLC has a strong overall rating of 4.6 stars based on 9 reviews across platforms.
Positive feedback highlights the company’s professionalism, excellent customer service, and thoroughness in handling roof replacements and insurance claims. Customers appreciate the crew’s punctuality, transparency, and assistance throughout the process.
Examples of positive reviews include:
“Trustworthy! Excellent customer service, professional work, and made us feel like family.” – Paul T
“Sterling took the time to ensure the job was completed as contracted. Would definitely recommend!” – Bill Kanoy
“I appreciate his professionalism, timeliness, and attention to detail.” – Betty Poe
However, there is a notable negative review concerning a lack of professionalism displayed by employees in a non-work setting, which raised concerns for a customer.
Review Summary:
Positive Sentiments: Professionalism, excellent customer service, thorough job execution, effective communication with insurance companies, and helping customers understand their projects.
Negative Sentiments: Instances of unprofessional behavior observed outside of work contexts.
Additional Ratings:
BirdEye: Not available
Better Business Bureau (BBB): Not available
Total Lead Smart Rating: 8.0
Conclusion:
The Roofer Direct LLC seems to be a reliable choice for roofing services in San Antonio, TX, particularly noted for their customer service and expertise in managing insurance claims. While they generally receive positive feedback, prospective customers should consider the isolated negative review about staff behavior in a social setting.
Member Since August 2024
Listing Id 514387