Tapias Carpet Cleaning

Overview:
Tapias Carpet Cleaning is a carpet cleaning service located in Fresno, California. The company offers professional carpet cleaning services aimed at providing quality results for residential customers.

Services Provided:
Carpet cleaning, customer service, quick response times, and competitive pricing.

Timings:
Monday to Saturday 9 AM to 5 PM.

Contact Information:
Phone: (559) 307-9737

Customer Reviews and Sentiment:
Tapias Carpet Cleaning has received a mix of reviews:

Google Reviews: 3.8 stars based on 4 reviews.

Positive feedback highlights great customer service and competitive pricing. Customers appreciate the quick response and quality of the carpet cleaning.

Examples of positive reviews include:
“Great customer Service, fast response times, and great prices!!” – Joyce Comstock
“Very quick and great customer service.” – Leydi Singh

However, there is a significant complaint regarding poor service and customer satisfaction:
“My carpets are soaking wet with dirt and animal hair.” – Tami Fucci

Review Summary:
Positive Sentiments: Excellent customer service, quick response, competitive pricing, and quality cleaning results.
Negative Sentiments: Issues with cleanliness, poor carpet drying, and unsatisfactory responses to refund requests.

Additional Ratings:
BirdEye: 3.8 stars based on 4 reviews, reflecting a similar trend of customer satisfaction with notable service issues.
Total Lead Smart Rating: 4.0 (Calculated based on the mix of positive and negative sentiments, where good customer service is countered by major complaints about cleanup quality).

Conclusion:
Tapias Carpet Cleaning offers reliable carpet cleaning services in Fresno, CA, with commendable customer service and quick response times. However, potential customers should be cautious of the negative experiences reported, particularly regarding service quality and effectiveness in resolving complaints.