Sacramento Rug Works in Sacramento, California 95819

Sacramento Rug Works

1308 65th St, Sacramento, CA 95819

4.5 (65 reviews)

Overview:
Sacramento Rug Works is a carpet cleaning service located in Sacramento, CA. The company specializes in providing cleaning, treatment, and restoration services for rugs, ensuring that they are well-maintained and aesthetically appealing.

Services Provided:
– Carpet cleaning
– Rug treatment with enzymes
– Restoration services
– Binding and sewing services

Timings (Example: Monday to Saturday 9 AM to 5 PM):
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (916) 455-3081
Website: http://sacrugworks.com/

Customer Reviews and Sentiment:
Sacramento Rug Works has a solid rating of 4.5 stars based on 65 reviews across various platforms.

Positive feedback emphasizes the company’s efficiency, professionalism, and quality of work. Customers have noted the excellent service technicians and their skillful handling of intricate cleaning tasks.

Examples of positive reviews include:
“I highly recommend this business… They were prompt, professional, nice, and certainly knowledgeable about the business and my rugs look terrific.” – Lisa Kelley
“The work is great, service is even better and the customer service is out of this world.” – Carter Unruh

However, there are notable complaints regarding customer service and the quality of cleaning services provided, with some customers expressing dissatisfaction with the results of their rug cleaning and lack of resolution from the company.

Examples of negative reviews include:
“Zero customer service…” – Ferdaws Fayeq
“The rug was not cleaned… Very disappointing to say the least.” – Brendon Cooper

Review Summary:
Positive Sentiments: Efficient service, knowledgeable staff, high-quality cleaning, professionalism.
Negative Sentiments: Issues with customer service, inconsistent cleaning quality, concerns over handling complaints.

Additional Ratings:
BirdEye: 4.5 stars based on 65 reviews, mirroring the positive reception with some issues reported.
Total Lead Smart Rating: 7.5/10. This score reflects a generally high level of customer satisfaction tempered by significant service complaints and some inconsistency in cleaning quality that could impact potential customer decisions.

Conclusion:
Sacramento Rug Works appears to be a reputable option for carpet and rug cleaning services in Sacramento, CA, lauded for their expertise and friendly service. However, prospective clients should consider the mixed feedback regarding customer service and cleaning efficacy before proceeding.

Member Since July 2024

Listing Id 51134

Contact Info

1308 65th St, Sacramento, CA 95819
(916) 455-3081
Lead Smart Rating :
7.5/10.0

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Reviews

Ferdaws Fayeq

3 weeks ago

Zero customer service. The customer service person was talking like he is the customer and I am the service provider. I give it zero star for the customer service

Lisa Kelley

3 months ago

I highly recommend this business. They came out the same day I called and took on a very difficult task w my carpets and thoroughly cleaned, treated w enzymes, and put 3 hrs into this job. They were prompt, professional, nice, and certainly knowledgeable about the business and my rugs look terrific. The owner Kevin and partner were great.

Serena Gutierrez

4 months ago

Friendly clean place. Got the job done and at a great price. Thank you for your service.

Vincent Vega

a year ago

Good service. I can’t complain.

Andrea Rosen

a year ago

Be careful about getting price quotes by phone. They are inaccurate but they do get the rugs cleaned.

Brendon Cooper

a year ago

Took our rug in for cleaning and removal of the fringe. After we got home, we realized the rug was still covered in straw / hair / dirt, and still felt as grimy as it did before we brought it in. We did a quick little smack and saw tons of debris flying from the rug (first picture was just from smacking). Then we decided to vacuum the rug and got nearly half a gallon of dust off of it (second picture). That is when we were certain that the rug was not cleaned. I gave them the benefit of the doubt at first, assuming it was just an accident. The fringe was removed well, so I called to just ask for a refund on the cleaning, but the guy on the phone sounded angry that I even asked and insisted that I bring the rug back or get nothing, even though I said I lived far away. Very disappointing to say the least. PS: The rug is 43″ x 75″ and still made that much dirt! This is even after we have vacuumed it in the past.

Sarah Gail

a year ago

Excellent prices and good workmanship. I had a binder sewed on my area rugs and they did an excellent job and done it right away.

Louise Maynot

a year ago

Awesome. Cleaned pretty dirty Aubusson rug and cut and bound another. Over 100 years! Wow

julie bannister

a year ago

Did a great job at a fair price. Will definitely have them again

Carter Unruh

a year ago

The work is great, service is even better and the customer service is out of this world. Been working with this group for over 10 years and they never disappoint. Thank you to Sacramento Rug Works.