Bordner Home Improvement

Chad Lehmkuhl

23 hours ago

We recently had the pleasure of working with Bordner for our Provia window and door replacement, and we couldn’t be happier with the results. They replaced ~22 windows, a sliding patio door, a main entry door (with sidelights) and a double door with fixed side. From start to finish, the experience was seamless and professional. Jordan, our salesman, was incredibly knowledgeable and helped us choose the best options for our home. He took the time to understand our needs and provided valuable insights without any pressure. He stuck with us for almost a year as we worked through options, and we made many many changes to the quote which Jordan was always happy to help with. Alex, the crew leader and installer, led his team with precision and efficiency. The installation process was smooth, and the craftsmanship was top-notch. Alex went above and beyond with his attention to care, ensuring minimal damage to the surrounding areas. To the point where Stucco we had planned on being damaged was in fact undamaged saving us some money. He and his crew were courteous, professional, and left our home spotless. Lucas, the supervisor, ensured everything was on track and provided excellent communication throughout the project. His attention to detail and commitment to customer satisfaction were evident every step of the way. Brian, the service technician, demonstrated exceptional expertise and dedication. He addressed all our concerns promptly and ensured that everything was functioning perfectly after installation. He came back promptly to replace a window that was broken in transit and even fixed a screen for us that he didn’t have to. Overall, Bordner exceeded our expectations in every aspect. I highly recommend them for any window and door needs. All of the guys are friendly, professional, and just fun to work with. Thank you, Lucas, Jordan, Brian, and Alex (and crew), for your outstanding service!

Dennis R

a day ago

8 June 2024 Bordner did the roofing on our home three years ago for the previous owner. The roof has failed in multiple places, leading to part of the structure needing to be demolished (they don’t know how to install EPDM) and other parts of the roof to rot out entirely. When the problem was first noticed to be attributable to the recent ‘professional’ roof work, I asked to meet with a Bordner representative on site to review the leaks. I was fobbed off. I was told they were very busy and it could be a month. I asked again and said this was unacceptable to which they said they would be out in a week. As the damage was so bad and the site progress was being adversely affected, I said I would just hire someone else to replace their work and send them the bill. They then became available to meet and insisted they would do the repairs, if any repairs were to be done by them (yet ten days later no one had even been on the roof from Bordner). I was put onto one of their director’s Kyle whom I spoke with and emailed back and forth. He was not very forthcoming with information. He tried on multiple occasions to throw people not involved in the roofing under the bus , including the framer (who did 1,000’s of projects with Bordner). I later learned the framing subcontractor refuses to do work with Bordner because of their business practices and past experiences. They sent a PM to the site a several days later. A nice chap. We had scaffolding up around the house. I offered to let him up on it to see the roof, but he declined, so I showed him photos whilst standing just under the roof. In reviewing photos we also discovered the chimney flashing was incorrectly installed. I followed up the following day with Kyle to see what was going to be done to fix the roof. He again fobbed me off and said I may hear from a different director/owner. I asked who that person was and Kyle refused to tell me. I find it ironic that the marketing director, Kyle, deals with warranty claims. This speak volumes to how the business is run. After a week and much chasing, I finally got in touch with Sam Fleenor, a Bordner director. I was clear with him that time had run out for making excuses that repairs needed to be made or he would need to reimburse for the work. He again did not take responsibility and said someone would come out next week to look at it (after the previous week someone came out met me on site but did not want to look at it). With no timeline for repairs or resolution is site, we had no choice but to hire someone else to do the work to avoid more damage to the structure. Sam was to contact me Monday with how the roof issues would be resolved. Monday came and passed and no sign of Bordner via email or phone. I contacted them at five this evening to see where they were with our claim. Sam replied and said they drove by and it looked like we made the repairs. He offered to add more silicon to their poor chimney flashing, but nothing else. After being part of completing a roughly $20k roofing job three years ago which caused tens of thousands in damages, Bordner offer only to bring a tube of caulk. As an architect of nearly three decades, I have never seen such poor workmanship and belligerence from a contractor. Highlights of their workmanship include chimney flashing caulked to the sloping side of the chimney (should be stepped and cut into mortar joints), EPM membrane screwed onto plywood so that water passes straight through and destroys the structure, water pissing out of soffits, etc. You learn the most about a company when something goes wrong. Things went terribly wrong and Bordner has damaged our home. They now say the 3 year old roof is out of the 10 year warranty. 3 July. Bordner refused to get up and look at their roof issues. Now they claim it’s ‘unfortunate’ and they have learned. Imagine what their response to you will be when there is a problem. 16 July Still no resolution from Bordner. Warranty is useless and Bordner insurance is non-existant. We are now out over $40,000 in damages and fees.

Paul Sydness

a day ago

Had an issue, which expected with such a large project; however, I couldn’t be more happy with the ultimate resolution and how they truly wanted a happy customer. I’d definitely recommend. Could I have gone cheaper, Yes, but don’t believe I could have found a better finished project. Make sure to factor that in when getting estimates!

gondodeb

2 days ago

Bordner did my siding, roof and exterior doors. It has been some time ago but I am still happy with the experience. I would definitely use them again for any work I needed done.

Patsy Brandt

2 days ago

Second round of new windows . Different crew installing but same experience of on time, good work and clean up. Always professional and quality windows.

Ray Pritchett

3 days ago

We had 2 showers done by Robert Troy with Bordner. Excellent experience from start to finish and we love both showers. Robert is a true craftsman and the entire company was great to work with.

N Mai

4 days ago

On Memorial Day weekend, a large tree fell onto the front face of my garage. After two really pushy sales individuals came out and telling me the whole roof had to be replaced, Jacob from Bordner came out assessed the situation and found that only the front face of the roof needed replacement saving me tens of thousands of dollars. The team was efficient and left my driveway super clean when finished. I will be asking them to come out for future projects.

Susan Round

a week ago

Jordan was so informative and patient with me when I couldn’t pay the first quote for my bathroom remodel. We were able to work out a plan acceptable for everyone. The past two days Robert was here to demolish the old tub and installed the beautiful new tub and surround. He worked professionally and to my knowledge never took a break, but he worked diligently through the project (and all of our stairs). I recommend Bordner for their excellent workmanship, patience, and everyone I dealt with at Bordner (plus Anna, the project coordinator).

Eddy Gilpin

a week ago

Had a bathroom remodel and window installation. Bordner has been and will continue to be my goto contractor! Great service and professional contractors!

Michele Hale

a week ago

Even though I live in central Missouri Bordner came and met with me. Salesman did an excellent job explaining, confirming the research I had already done, and then matched the quote I had received from a local bid. Install went extremely well and guys were very efficient in hot temps. Love the quality of windows, the install, and the life time warranty. Local energy company returned for a post install audit and it showed energy improvement so I received my $100 rebate per window. I would highly recommend Bordner based on my experience.