Farrell Roofing (A.W. Farrell & Son) Plattsburgh in Plattsburgh, New York 12901

Farrell Roofing (A.W. Farrell & Son) Plattsburgh

94 Industrial Blvd., Plattsburgh, NY 12901

3.5 (4 reviews)

Overview:
Farrell Roofing (A.W. Farrell & Son) is a roofing contractor located in Plattsburgh, NY. The company focuses on providing quality roofing services, particularly for residential clients.

Services Provided:
– Roof leak repairs
– Roof inspections
– Metal roof services

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (518) 380-4598
Website: https://www.awfarrell.com/

Customer Reviews and Sentiment:
Google Reviews: 3.5 stars based on 4 reviews.

Positive feedback highlights the quick response time and effective repairs offered by the team. Customers have expressed appreciation for the courteous service and willingness to help without charging for minor fixes.

Examples of positive reviews include:
“I wish I had just started with them!!” – Susan Levaque
“They wouldn’t charge me for such a small job… WOW!!!!” – Susan Levaque

Negative feedback includes issues with communication, particularly delays in follow-up.

Examples of negative reviews include:
“Left a message and they never called me back.” – Barbara R

Review Summary:
Positive Sentiments: Quick response, courteous service, effective repairs, willingness to help without charge.
Negative Sentiments: Communication issues, delays in follow-up.

Additional Ratings:
BirdEye: 3.5 stars based on 4 reviews, indicating mixed customer experiences.
Total Lead Smart Rating: 5.0

Conclusion:
Farrell Roofing (A.W. Farrell & Son) demonstrates a blend of positive customer experiences and significant areas for improvement. While some clients commend their quick responses and free assistance with minor issues, others have reported unsatisfactory communication. This suggests that potential customers should weigh both positive feedback and the communication concerns before making a decision.

Member Since August 2024

Listing Id 509233

Contact Info

94 Industrial Blvd., Plattsburgh, NY 12901
(518) 380-4598
Lead Smart Rating :
5.0/10.0

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Listing location

94 Industrial Blvd., Plattsburgh, NY 12901

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Reviews

Barbara R

3 years ago

Left a message and they never called me back

Susan Levaque

4 years ago

I should have written this back in late May, but life has been very busy with selling one house and buying another. Anyhow, just before the sale of my home, a leak developed in the roof over the master bedroom. I called several outfits to see if I could get someone to address a metal roof. After two weeks of trying to find someone, I finally found and called Farrell Roofing. Boy, I wish I had just started with them!! The gentleman who answered the phone and took down my request was very courteous and assured me that they would find someone in their crew to come out that week and look over the problem and hopefully fix it at the same time. Sure enough, the next day without rain, George Bruso showed up, raised a ladder, and very quickly found the source of the leak and fixed it. He then walked around the roof and tightened up any screws he thought looked suspicious and squeezed some caulking into any suspect places. I was SOOOOO astounded when he told me that he wouldn’t charge me for such a small job and to call again if I noticed any other problems. WOW!!!! Who treats people like that today! Farrell Roofing will ALWAYS get me business and I will ALWAYS recommend them to anyone who’s searching for a good roofing outfit. BTW, this outfit is fully licensed and insured and their employees are union, so you can be confident of their qualifications.