Perfect Home Restoration in Medina, Ohio 44256

Perfect Home Restoration

620 E Smith Rd E-6A, Medina, OH 44256

4.8 (23 reviews)

Overview:
Perfect Home Restoration is a roofing contractor based in Medina, OH. The company specializes in roof repairs and replacements, and is noted for its professionalism and customer service.

Services Provided:
– Roof replacement
– Roofing repairs
– Insurance claims assistance
– Customer consultations
– Home restoration

Hours of Operation:
Monday to Saturday 9 AM to 5 PM.

Contact Information:
Phone: (330) 636-6735
Website: http://www.perfecthomerestoration.com/

Customer Reviews and Sentiment:
Perfect Home Restoration has generally received positive feedback across various platforms:

Google Reviews: 4.8 stars based on 23 reviews.

Positive sentiments focus on excellent customer service, professionalism, thorough communication, and high-quality workmanship. Customers have highlighted the assistance they received with insurance claims and the overall smooth process of roof replacement.

Examples of positive reviews include:
“This place is perfect. Restore and renew!” – Jack Johnson
“Extremely helpful! Explained all of the issues we had and gave great solutions.” – Matthew Beltrami
“Russ from Perfect Home Restoration made everything go so smooth… I feel more comfortable sleeping at night.” – Carmen Laboy

However, there is at least one negative sentiment regarding communication issues, particularly relating to a lack of follow-up after an initial contact with the company.

Example of a negative review:
“Quick response when I called… As of 11/22/23, I have not received the estimate or a phone call.” – Tony

Review Summary:
Positive Sentiments: High-quality service, responsiveness, thorough communication, friendly staff, and effective handling of insurance claims.
Negative Sentiments: Issues with follow-up and communication delays.

Additional Ratings:
BirdEye: 4.8 stars based on 23 reviews, affirming consistent customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and maintains a BBB rating of A+ with no complaints.

Total Lead Smart Rating: 8.5/10

Conclusion:
Perfect Home Restoration stands out as a reliable choice for roofing services in Medina, OH, noted for its professionalism and customer-centric approach. However, potential customers should be aware of occasional communication issues, particularly in follow-up situations.

Member Since August 2024

Listing Id 498919

Contact Info

620 E Smith Rd E-6A, Medina, OH 44256
(330) 636-6735
Lead Smart Rating :
8.5/10.0

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Listing location

620 E Smith Rd E-6A, Medina, OH 44256

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Reviews

Jack Johnson

6 months ago

This place is perfect. Restore and renew!

Tony

7 months ago

Quick response when I called on 11/13/23. Ross was out same day. Said he took pictures and gathered information to send to Jamie for an estimate. As of 11/22/23, I have not received the estimate or a phone call. Left several messages inquiring about the estimate. Not sure what’s going on and why no response.

Jayanna Johnson

a year ago

I love this place. it’s just perfect

Matthew Beltrami

a year ago

Extremely helpful! Explained all of the issues we had and gave great solutions. Very prompt and great at communicating even when I was away from my home. 10/10 would recommend to everyone

Marcel Raica

a year ago

They were here on time and did a very good job.Very pleased with their services

Carmen Laboy

a year ago

I want to share my previous experience with everyone. I’ve been working with my insurance since early 2022 summer… they sent a contractor not even in a week my insurance close claim. No communication at all from the contractor. Well, more damage happen in my roof. I was very upset because like every house owner “Why I’m paying insurance for”. So I email and talk to my Agent I was very upset. My Agent gave me Russ Kinter from Perfect Home Restoration Phone number… I’M GLAD HE DID!!! Russ contact me and made an appointment to come by and see for himself the damage and walk me through everything and very well explain the process how everything will work. Right away I felt very comfortable. Russ keep the communication on every step, re-open the claim with the insurance and he was on top of every detail and question and the BEST of all, Russ keep me in the loop of everything was going. I received call from my insurance then after on from Russ they are able to replace / fix my roof (insurance will cover it). I was so relieve. With out Russ my roof will never got done. Set a date for the crew came in and everything went so smooth… the Barn / House was taking care and I feel more comfortable sleeping at night. Russ Kinter from Perfect Home Restoration are great company and they will help you and they are very responsible and honest people… They treat you like a real person. Thank you and I will pass the word of how amazing they are… I can’t said enough and how much I appreciated everything. Thank you Carmen M. Laboy

Joanne Sanders

a year ago

We were in need of a new roof and after several estimates, we chose Perfect Home Restoration. Our contractor, Ross, went above and beyond everything that needed to be done, including, but not limited to, working with our insurance company, scheduling inspections, reviewing paperwork, etc. There were many things throughout this process that could have easily been disregarded due to frustration and time, but Ross continued with his efforts to get the results that we wanted / needed. Highly recommended for any roofing repairs / replacements that anyone may need! I will continue to refer this business to anyone that needs home repair / restoration!

Patrick Senko

2 years ago

Perfect Home Restorattion replaced my roof. The sales person was very friendly and new what he was talking about but not pushy. I contacted him again after reviewing the company and he met with me and contacted my insurance company to get my project started. They worked with me on scheduling the installation date. The installation team of 6 people showed up and worked without any breaks, informed me of any other work needed and there was only one. They did a great job cleaning up and again reviewed the job with me asked if I had any questions. I spoke with the owner,Jaime, to answer a question and she also returned my calls. I could not be more pleased with the process and the end result is a picture perfect new roof, I highly recommend calling or using their web site to receive info and a quote for your exterior project. Thanks again Perfect Home Resoration for a job well done and drastically improving the curb appeal off our home.Patrick S.

Steve Hlucky

2 years ago

Perfect Home came to my house. Jaime did an outstanding job explaining the issue, dealt with my insurance company, and made my disaster effortless. I strongly recommend this company

Jennifer Gibel

2 years ago

Very professional and kind.