Bone Dry Roofing in Lexington, Kentucky 40505

Bone Dry Roofing

1155 E New Circle Rd, Lexington, KY 40505

4.7 (353 reviews)

Overview:
Bone Dry Roofing is a prominent roofing contractor located in Lexington, KY. They specialize in a range of roofing services, including roof replacement, gutter installation, chimney masonry, and siding replacement.

Services Provided:
– Roof replacement
– Gutter installation
– Chimney masonry
– Siding replacement
– Thorough clean-up and communication throughout the process

Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (859) 549-3945
Website: https://www.bonedry.com/lexington/?utm_source=directories&utm_medium=directories&utm_id=BDR-DIG-DIR-GENI-LEX-PHO-GMB-202402-GBPLISTINGLEXINGTON

Customer Reviews and Sentiment:
Bone Dry Roofing has garnered positive reviews across multiple platforms, currently holding a rating of 4.7 stars based on 353 reviews.

Positive feedback emphasizes the company’s efficiency, quality of work, and strong communication. Customers appreciate timely project completion and thorough clean-up.

Examples of positive reviews include:
“Very thorough. Cleaned up as they went along and after they finished.” – Pat Lawrence
“Wonderful experience… the job was well done.” – Dean Gottler
“They did a great job on our gutters!” – Whitney King

However, a complaint arises regarding a lack of communication during a roof inspection, leading to customer dissatisfaction and a 1-star review.

Negative Sentiments: Issues with communication and follow-up after initial inspections, as noted in one detailed negative review.

Review Summary:
Positive Sentiments: Efficient service, quality workmanship, strong communication, and thorough clean-up.
Negative Sentiments: Communication breakdowns post-inspection and disorganization during follow-ups.

Additional Ratings:
BirdEye: 4.7 stars based on 353 reviews, aligning with the positive feedback from customers.
Better Business Bureau (BBB): The business has a profile but is not accredited, with no complaints on record in the last three years.

Total Lead Smart Rating: 8.8

Conclusion:
Bone Dry Roofing appears to be a reliable choice for roofing services in Lexington, KY, known for their quality work and professional demeanor. However, potential clients should be aware of the isolated communication issues mentioned in some reviews before proceeding with their services.

Member Since August 2024

Listing Id 494683

Contact Info

1155 E New Circle Rd, Lexington, KY 40505
(859) 549-3945
Lead Smart Rating :
8.8/10.0

Get A Quote Claim

Listing location

1155 E New Circle Rd, Lexington, KY 40505

Get Direction

Reviews

Randy Rosen

2 days ago

I had a very small repair and they were prompt at getting me an estimate and doing the job on the day promised

Elizabeth Moore

4 days ago

First phase (chimney masonry) has been completed. Miles was there on site to oversee and work on the project. Pictures were texted before, during, and at end of this phase. So far, I’ve been very, very pleased with the whole process.

johnny shipley

a week ago

Great job from quote to completion of new gutter installation. I would definitely use Bone Dry Roofing again for any future needs.

Whitney King

a week ago

They did a great job on our gutters! We have an infant and my husband work’s second shift and they did even wake him up. The quality of work is great as well. They sent pictures every step of the way. We definitely recommend Bone Dry Roofing!

Pat Lawrence

2 weeks ago

Bone Dry was on time, very thorough. Cleaned up as they went along and after they finished. Arrived at 7:30 am and were finished before 1. Love my new roof.

Georgia Peplaski

2 weeks ago

Good communications. Very helpful, provided before and after photos.

Dean Gottler

2 weeks ago

Wonderful experience. The initial meeting went very well. They arrived the day. They said they would did the work and cleaned up. The job was well done and the initial meeting with Michael marsh was very pleasant.

Jason Barrett

2 weeks ago

Disappointing experience with Bone Dry Roofing – Lexington. After roof inspection on 5/29/24, communication broke down entirely. Multiple follow-ups were required, with no response for weeks. When finally reached, staff seemed disorganized and uninformed. Claims of sent emails were unfounded, and the company incorrectly stated they were waiting on us for information never requested. Areas for improvement: Establish clear communication protocols post-inspection Ensure timely follow-ups and responses to client inquiries Implement better internal communication among staff Provide accurate and timely information to clients Take responsibility for miscommunications rather than blaming clients While the company claims to offer superior customer service, our experience suggests otherwise. Potential clients should be cautious and ensure clear communication channels are established from the outset.

Kevin White

3 weeks ago

Bone Dry was referred to me to replace a chase cover on my chimney by another roofing company. The evaluation visit was comprehensive and well documented with photos. The condition of the existing structures were well explained and options were presented. All my questions were answered. We agreed on a repair and it was completed according to the planned upon time schedule and cost. I am very pleased with the service and would call upon them again.

Bill Fredrick

3 weeks ago

We received excellent service from Bone Dry Roofing. They replaced our old siding with Hardie Board, replaced old soffits, and installed new kick out flashing. Their service was top notch, responsive, professional, on time and friendly at all times. I highly recommend them.