Turner & Sons Roofing in Kokomo, Indiana 46901

Turner & Sons Roofing

2434 N Bell St, Kokomo, IN 46901

3.4 (17 reviews)

Overview:
Turner & Sons Roofing is a roofing contractor located in Kokomo, Indiana. The company offers a range of roofing services, including repairs and installations, but has garnered mixed feedback regarding their customer service and reliability.

Services Provided:
Roof repairs, roofing installations, leak repair, assessment and estimation services.

Hours of Operation:
Monday to Friday 9 AM to 5 PM.

Contact Information:
Phone: (765) 865-1262
Website: http://www.turnersonspro.com/

Customer Reviews and Sentiment:
Turner & Sons Roofing has received mixed reviews across various platforms:

Google Reviews: 3.4 stars based on 17 reviews.

Positive feedback highlights the quality of work and professionalism from some employees:
“Brandon did an excellant job on my repair. He was affordable, fast and courteous.” – Mark Smith
“They have completed several roofs for us. Every one has been excellent product and value.” – John Lipinski
“These guys are so professional and on point with their craft! I wouldn’t trust anyone else!” – Ryan Thompson

However, there are many negative sentiments as well, primarily related to poor communication and unreliable service:
“I hired this company and was extremely disappointed.” – Courtney Anderson
“They never show up and they just string along.” – Rennie Shanks
“Had an appointment and they were a no call no show!!!” – Kim Fields

Review Summary:
Positive Sentiments: Quality workmanship, professional demeanor from some team members, affordability.
Negative Sentiments: Poor communication, missed appointments, unfulfilled promises, and dissatisfaction with job execution.

Additional Ratings:
BirdEye: 3.4 stars based on 17 reviews, showing a consistent trend in mixed customer experiences.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been several complaints regarding unresolved service issues.

Total Lead Smart Rating: 4.5/10
This rating reflects the overall customer satisfaction, quality of services, and the significant number of complaints regarding unreliability.

Conclusion:
Turner & Sons Roofing presents a mixed bag of services in Kokomo, IN, with some customers praising their work while many others express frustration over communication and reliability issues. Potential customers should consider both the positive remarks and the significant complaints before engaging with the company.

Member Since August 2024

Listing Id 492245

Contact Info

2434 N Bell St, Kokomo, IN 46901
(765) 865-1262
Lead Smart Rating :
4.5/10.0

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2434 N Bell St, Kokomo, IN 46901

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Reviews

mark Smith

4 months ago

Brandon did an excellant job on my repair. He was affordable, fast and courteous. A great experience.

John Lipinski

6 months ago

They have completed several roofs for us. Every one has been excellent product and value

Mr. Anon

a year ago

Called and was given an estimate. Made arraignments to have work done. Never showed up when they said they would. Called and texted no response. Look at the other reviews. Thanks for a wasted vacation day from work.

Courtney Anderson

a year ago

I hired this company and was extremely disappointed. They messed up on the job they did and then promised to come fix all the damage they caused and they never came when they promised and then stopped replying to me completely. I would highly recommend staying far away from this company.

Tom Anderson

a year ago

My daughter hired this company to repair a leak around a chimney on a flip house. They (Turner & Sons) took the chimney out to just below roof level. My daughter contacted me after re-mudding and repainting the same wall 13 times from a leak. I drove the 4 hours from my home to see if I could find out why the wall was still getting wet. Using a water hose, we discovered that water was pouring in where the chimney was removed. We made a video and showed it to Mr. Turner (owner) He came and looked and said the person he sent did not boot around a furnace vent that had been installed through the old chimney. He also felt it was leaking around a hot water vent approximately 4 foot and 45° downhill from the old chimney location. He assured us he would repair the roof leak(s) and the wall. He failed to follow through on that promise and refused to acknowledge attempted contacts to resolve. My daughter had showings scheduled for after their promise date to fix. She has had to show the house multiple times with a damaged wall and as of this review she is now repairing the wall for the 14th time due to promises not kept.

Ryan Thompson

a year ago

These guys are so professional and on point with their craft! I wouldn’t trust anyone else!

Niki Howell

2 years ago

Had an appointment for an estimate for roofing and siding. No one showed up and no one called.

Irascible Raptor

2 years ago

Gave me an estimate and I gave them the job. Never seen them again even after 2 more calls. If you want someone who doesn’t show or return your calls this is your company

Rennie Shanks

2 years ago

They never show up and they just string along

Kim Fields

3 years ago

Terrible customer service!!! Had an appointment and they were a no call no show!!!