Elite Contractors, LLC

Alison Winston

an hour ago

I’ve left three messages for sales people to call me here in Jackson apparently they don’t need the business. I’ve been working in the professional world for over 35 years I couldn’t imagine not calling a customer back especially a potential one. Allison Winston

John Gideon

3 months ago

Outstanding work. Very clean with their work environment, scheduled & completed quickly. Always easy to contact if I had questions.

Phillip Stephenson

3 months ago

I can only rate their customer service. They did come out and assess the damage, but have not responded to text, emails, or calls after a month to get the quote and solve the problem.

Jason Bunch

8 months ago

I wind storm damaged the roof of our home and shed. I called Elite Contractors on that Saturday and a crew was at my house within 12 hours to get the damaged parts covered. Richard handled all the insurance claim and kept me updated during the whole process. I highly recommend Elite Contractors!

Brad Moore

8 months ago

My 40 year old house here in Jackson was really starting to show some wear. After years of replacing rotting wood, I decided to have the original cypress siding removed and start from scratch using hardi board. I am pretty industrious, but this job was going to be too big for me. A friend suggested I contact Elite Contractors for the job. I was a little reluctant at first as I had never heard of them, but I contacted them anyway. Two representatives from Elite were here within a couple of days. To be honest, I was planning to get several bids for this project. But the reps won me over immediately. They were very friendly and courteous. They gave me several options and priced the job during that first visit. We agreed on the total price and the completion date that would coincide with our planned vacation. Actually, there was no need to worry with other bids, so I chose Elite for the job. The construction crew arrived within the appropriate time frame I was given up front. In addition to being friendly and respectful, they were the hardest workers I had ever seen. The job was completed the day before we were to leave for our vacation. Our house looks fantastic, actually brand new; all trim and siding cut, applied perfectly and given two coats of Sherwin Williams best exterior paint. During the project, a few changes were made to the original plan which saved me a little money. I am so glad I decided to go with Elite Contractors. I highly recommend these guys. Do yourself a favor and contact these guys for your next project. Brad

Si Wils

10 months ago

Updating my original one star review simply because our technician was polite and obviously busy. However, I feel it is important to leave a review for other consumers to make a logical decision, especially when hiring a professional that will cost hundreds or thousands of dollars. My rating is not based on his performance, nor a completed job. This is merely based on my experience with trying to obtain an estimate. Both of my scheduled appointments resulted in a no call, no show. It was odd that I never received a confirmation or reminder after scheduling, so after the 1st missed appointment, I called in advance to confirm my 2nd appointment was valid. I was reassured that the date/time was accurate and that I would receive a call 15 minutes prior to technician arrival. That did not happen. After speaking to reception both times an appointment was missed, I was told there was nothing they could do to have a tech come out. They just advised I reschedule again. If I had not contacted our technician directly, or left my original review, we would not have heard back. Although the technician was very kind, he was clearly overwhelmed. I was contacted by a manager which attempted to be helpful and provide “tips” but only amplified my unwillingness to consider or recommend this company to any family/friend, along with other people in which I may come in contact. Word of mouth is a powerful tool. Instead of being helpful, his tone was condescending and what was said lacked compassion or understanding. He seemed defensive and irritated by my review which was honest but brief, and a result of my wasted time. Essentially I was told that we were “not a good fit” for their company due to our location and status. Our home is in Selmer which is less than an hour from this company, though this is apparently too far outside of their service area and there would be an “up charge” for any work performed. Keep in mind, they advertise servicing Selmer and this was also confirmed prior to scheduling my 1st appointment. Then he explained that they are primarily geared toward commercial jobs while he boasted about prior and current clients; name dropping, if you will. Again, all while they advertise their experience and servicing for residential jobs. I was spoken to as if I had no understanding regarding cost, even after I stated that we had already received another quote and I was well aware that this would be a large project. Their work with luxury homes in Jackson was also mentioned, along with the ample number of jobs and other priorities they have. I suppose they are just “too busy” to consider our home, which would have been nice if this were communicated weeks before when I had scheduled the first time. Organization and websites should probably be updated with this information, except all of this was later contradicted when he indicated they do a lot of roof repairs post weather damage while working with insurance companies. Even going as far as requesting our insurance carrier, then claiming they are “not good” (Allstate). I believe he was under the assumption that we lived in a poor community due to our location, continuously referencing luxury homes and “trying to help me understand” the magnitude of cost. I was more or less talked out of using this company during our conversation, which I am glad was the case. Little did he know, we have experience with construction and have lived in several states. We know many people in Jackson including business owners and investors. Also, we were paying cash to have this job completed. Seems “Elite” is a great part of their company name, as this would be their target audience unless they can benefit from gouging insurance carriers. Also, that manager is free to contact me again regarding my review but do not ask or hint that I remove this again. I refuse to be silenced and it is shameful that you feel other potential customers should not have the right to be informed. I noticed a few other poor reviews. Note that your “quality control” is not successful with arrogant behavior.

Amber Wallace

10 months ago

Elite Contractors has been a complete blessing to us. First, we had our roof redone and it was done in a timely manner and it looks amazing! It was also upgraded. Then during the time they were finishing up on the roof our dog decided to bite a water hose. Levi Gray went above and beyond for us. In less than an hour he had a plumber out here to fix the pipe. A man here to get the water up AND fans and air purifiers running in no time. By the end, our floors our bathroom were completely redone. And even tho we had to go through so much over that time frame we love our home even more. Thank you Levi for responding promptly and helping us take care of the massive disaster that our dog made!

Lauren Voorhees

11 months ago

We had water damage in our home in December 2022. Randy Bates was extremely helpful with guiding us through the whole process of getting our home put back together. The workers were professional, respectful, prompt, and did an amazing job! I highly recommend Elite Contractors for any reconstruction needs!

Kimberly Godwin

11 months ago

Reliable, friendly staff with great quality and excellent service.

Jocelyn Bundy

11 months ago

I cannot say enough GREAT things about this company!! Scott and Randy go above and beyond for their customers!!! The quality of work is excellent, the customer service received is absolutely invaluable, and they genuinely care about the people they are helping. Thank you Elite Contractors for EVERYTHING you do!!!