Trojan Roofing

Overview:
Trojan Roofing is a roofing contractor located in Indianapolis, IN. With an extensive network and experience, they provide a range of roofing services including inspections, repairs, and estimates.

Services Provided:
– Roof inspections
– Roofing repairs
– Estimates for roofing projects
– Customer consultations

Hours of Operation:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (463) 837-8497
Website: https://www.indytrojanroofing.com/

Customer Reviews and Sentiment:
Trojan Roofing has received mixed reviews across various platforms:

Google Reviews: 5.0 stars based on 640 reviews.

Positive feedback highlights the company’s helpful staff and thorough service. Customers appreciate the expertise and professionalism of team members like Morgan and Brice.

Examples of positive reviews include:
“Brice was awesome!! Answered all our questions and helped us through the process.” – Paige Evans
“George was a great guy to work with and I really appreciate his presence!” – A W
“Morgan did a splendid job.” – larvae91

Negative sentiments arise from experiences of poor customer service and unprofessional conduct in certain interactions.

Examples of negative reviews include:
“Would not recommend dealing with this company due to poor customer service & unprofessionalism.” – Jacob K
“Grant came over, stayed 3 minutes… Thanks for wasting 3 minutes of my time.” – JOB MINGLER

Review Summary:
Positive Sentiments: Expertise of staff, helpfulness, thorough service, and good communication with certain team members.
Negative Sentiments: Instances of poor customer service, unprofessional behavior, and high variability in customer experiences.

Additional Ratings:
BirdEye: 5.0 stars based on 640 reviews, reflecting a strong trend of customer satisfaction, despite some critical feedback.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been a few complaints regarding customer service.
Total Lead Smart Rating: 7.3

Conclusion:
Trojan Roofing presents a mixed bag of customer experiences in Indianapolis, IN. While they have received a high overall rating largely due to the performance of some staff members, potential customers should exercise caution due to several negative reviews about customer service inconsistencies.