Ideal Roofing & Exteriors in Fayetteville-GA, Georgia 30214

Ideal Roofing & Exteriors

415 Glynn St S, Fayetteville, GA 30214

4.4 (34 reviews)

Overview:
Ideal Roofing & Exteriors is located in Fayetteville, GA, and specializes in roofing services. They provide roof replacement, inspection, and maintenance, as well as gutter installation and chimney repairs.

Services Provided:
– Roof replacement
– Roofing inspections
– Gutter installation
– Chimney repair
– Customer service
– Insurance claim assistance

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (770) 460-0048
Website: http://idealroofingandexteriors.com/

Customer Reviews and Sentiment:
Ideal Roofing & Exteriors has a solid reputation with a rating of 4.4 stars based on 34 reviews.

Positive feedback highlights the company’s thorough communication, prompt service, and high-quality workmanship. Customers frequently commend the cleanliness of the job sites after work is completed.

Examples of positive reviews include:
“Tyler and team installed gutters for us. They did a fantastic job at a reasonable cost.” – Greg Truitt
“Excellent work and customer service. The chimney repair is perfect.” – SANDRA Harris
“I would definitely recommend them for your next roofing project.” – Mauricio Clarke

However, there is a notable negative review that expresses dissatisfaction with the post-installation service, citing unresolved leak issues and poor communication concerning repairs.

Negative sentiment:
“DO NOT USE this company… we have to pay to have a new roof around the skylights.” – Christopher Campbell

Review Summary:
Positive Sentiments: Excellent customer service, high-quality workmanship, effective communication, thorough cleanup, prompt and reliable service.
Negative Sentiments: Issues with post-service inspections, unresolved complaints, and some experiences of poor service after the initial job completion.

Additional Ratings:
BirdEye: 4.4 stars based on 34 reviews, reflecting strong overall customer satisfaction with consistent positive feedback mixed with a few concerns.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There has been one complaint in the last three years regarding service issues.
Total Lead Smart Rating: 7.5/10
This rating indicates a generally favorable impression of Ideal Roofing & Exteriors, acknowledging the majority of positive feedback while also taking into account the notable unresolved complaint.

Conclusion:
Ideal Roofing & Exteriors appears to be a solid choice for roofing needs in Fayetteville, GA, characterized by a strong emphasis on customer service and workmanship. However, customers should be aware of certain negative reviews regarding follow-up care and unresolved issues, prompting caution when selecting this company for their roofing needs.

Member Since August 2024

Listing Id 480753

Contact Info

415 Glynn St S, Fayetteville, GA 30214
(770) 460-0048
Lead Smart Rating :
7.5/10.0

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Listing location

415 Glynn St S, Fayetteville, GA 30214

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Reviews

Joey Earl

3 months ago

From the estimate to the roof replacement Ideal roofing & exteriors was a pleasure to work with. Georgia was my project manager and she was very prompt and kept me updated throughout the project. The crew did an amazing job and I couldn’t be any happier with the service and the results. Thank you Ideal.

Landon Busby

3 months ago

Great work and very personable!!

Scott Robertson

3 months ago

I had my roof replaced on March 20th by Ideal Roofing. The process started with an initial inspection. Damage was found and a claim was filed. Insurance denied the claim and that’s when Tyler went to work. He felt the damage was non-repairable and was in need of a full replacement. He went back and forth with insurance and got insurance to replace the roof. Ideal Roofing crew showed up before sunrise and completed the replacement same day leaving the property cleaner than they found it. I am 100% happy with my experience, I highly recommend Ideal Roofing.

Clark Mcelroy

4 months ago

Did a great job on replacing the roof and gutters on my house and warehouse. Tyler was very thorough and made sure everything was done correctly and cleaned up. Landon and Kason did a good job cleaning up the attic and warehouse. We were very pleased with everything.

Greg Truitt

4 months ago

Tyler and team installed gutters for us. They did a fantastic job at a reasonable cost. A lot of communication and they went the extra mile all the way through the process.

SANDRA Harris

4 months ago

Excellent work and customer service. The chimney repair is perfect. All work done in a timely fashion. Would recommend this company for anyone.

David Kozusko

5 months ago

Ideal roofing did a great job they were able to do the work and clean up in one day. My neighbors love the roof would recommend them again.

Kym Schaper

6 months ago

Love my new roof! They worked with me and the insurance company perfectly Tyler was on time and paid great attention to detail. It was a quick and easy process. Would highly recommend!

Mauricio Clarke

11 months ago

I had a deplorable roof with missing shingles and many other damages to name a few. But here comes Ideal Roofing to the rescue. The team explained to me what the process was going to be, lifetime expectations, and the total cost. When they showed up at my house on time, the work started immediately. What a fantastic job they did. The cleanup was amazing and it was like they never was there working on the roof. They picked up all the nails and garbage, and left the place sparkling clean. I would definitely recommend them for your next roofing project or other projects that you may have. I’ll give them a 10 out of 10. Paige was fantastic and communicated with me the entire length of the project. Thank you Paige.

Christopher Campbell

3 years ago

We hired ideal roofing 5 years ago. Within a couple weeks there were leaks around the chimney and skylights. After four months of calling they came to caulk around the chimney and ignored calls to fix the leaks around the skylights – we tried to get them to fix it for close to a year with no luck. Fast forward to today – we have to pay to have a new roof around the skylights. Plus a number of other areas that were pointed out were never addressed – DO NOT USE this company. The owner may be a smart person but it is contracted out and when he has his money the smiles stop there.