United Roofing & Exteriors

Daniel Chang

2 days ago

Horrible experience. Avoid at all cost!!! Cristian who is a sale representative knocked on my door on 4/29/23, insisted I get my roof checked and get a “free roof”. He said I wouldn’t owe anything out of pocket other than my deductible (remember this). Everything seemed fine and we started the process. I signed that day and I horribly regret it till this day. Insurance approved for new roof and the check came in around June for 25k, that’s when I gave him the check. That’s when all communication stopped. Reached out through text and calls for months and finally got our roof completed in late November. Fernado, who is also a representative took over all communications, after that he wasn’t much help as well. After checking out the work order and visual appearance, they installed the WRONG roof color. They said nothing can be done except a $1000 credit (deductible amount), I stupidly agreed since I’m zero out of pocket. Keep in mind, I sent multiple texts and calls to let them know which color I wanted. I even met Fernando at ABC to review samples and they still managed to get this wrong. This is when it gets weird, they kept asking me to call my insurance adjuster to approve the supplements. After calling the adjuster, they claimed the supplement was submitted by a third party and was denied 3 times. Adjuster said they were adding too many false supplements. My adjuster said he explained why it was denied every time and United/third party kept submitting the same documents. I’m assuming they aren’t competent enough or didn’t read anything! I then get a letter in the mail stating my house has a lien for 10.8k from the supplier (ABC Supply). I immediately call Fernando about the issue and he stated he wasn’t sure why this happened. But he also said it could because I didn’t help enough to get the supplement approved. Stated I need to put in effort as well. (This entire time I thought everything was done since they said I’m zero out of pocket and they already received a 25k check, also how is it my fault not helping with supplements since they keep submitting false or incorrect documents) I was pissed and he ended up saying I can’t help you anymore and reach out to the owner Yibert. He claims it was a mistake and actually removed it quickly. I also spoke to a previous employee and he stated this happened to another homeowner as well. Hmm… what’s going on here?? A month goes by and I thought everything was fine since Cristian said I’m zero out of pocket other than deductible. I got phone calls and emails from United saying I owe money still. After many miscommunications, I was told insurance owes depreciation of 2.3k. Once insurance sent out the check in Feb 2024, I wrote them a check and they couldn’t even wait a day to pick it up. It’s crazy how responsive they are getting money but nothing else. I then get a call on a Saturday from a United representative asking if I sent/paid the check?! Cristian came and picked up the check earlier that week. I’m assuming miscommunication happens within the company as well. Horrible experience. After all this stress, I would rather pay in full than deal with this BS. Home insurance went up significantly after this claim as well. Not worth it, seems like it’ll pay itself with the increase. Also, I can’t be the only that dealt with them like this. Please leave your review as well! Response to reply: 7/16/2024 This is another reason why I wouldn’t use this company or recommend.. What past due bill? I never received any invoice until the roof was completed. Which I also had to CHASE the sales rep for.. There was a balance around 2-3k when I received it. BUT immediately I was told by the sales reps not to worry about it, stating insurance will pay for it. They kept saying this the whole time. Thats when I received an invoice in Feb 2024. They then explained that amount was for depreciation. This was after all their supplements were denied. After they finally told me it was DEPRECIATION, insurance paid out and I wrote them the check the same week! This company is a mess!

Janet Fisher

a month ago

United Roofing is a first-class operation. United Roofing inspected my roof and gutters, complete with gutter cleaning, and everything was stellar and comprehensive, from their initial communication. They worked around my schedule and provided a free estimate/assessment. United Roofing’s office manager, Bailey, responded to my initial inquiries, and she is exceptionally responsive, professional, and just so pleasant and great to deal with. United Roofing’s technician, Joe, came by within a day to complete the inspection and gutter cleaning — it took only an email to get things rolling. Joe is entirely knowledgeable, professional, and a super nice guy; he spent a ton of time going over every detail of my roof, gutters, and what preventative maintenance was necessary, and — importantly — what was not. That last part is huge; Joe and the company are honest about what you do not need to pay for until it is required. Most companies I’ve dealt with do not do that! United Roofing also sent me a complete set of pictures to see all aspects of the inspection. I give United Roofing my highest recommendation for all routine and comprehensive roofing and gutter work.

Karen W

a month ago

We decided on United Roofing because they have good reviews on google. Our sales manager was Heather Brown. She was very informative and explained the whole process and their pricing model. It sounded great at the time, low up front cost, payment would mainly go through my insurance, and premiums would not increase. This was November of 2023. They let us know that their roofers did not work through the winter and so we waited. In December Heather contacted us and told us she needed to temporarily switch jobs. She would give us her personal cell in case there were any issues. But ended up forgetting. In January we tried to contact Heather to see if we could get any updates on the project. They were supposed to communicate with insurance to get the money for the project. But she never got back to us. In late January we started calling regularly to get an update – sometimes weekly, sometimes daily. We finally got United Roofing to get a new manager assigned to us named Stephen. He called us to introduce himself, but that was the extent of our conversation. In late February we asked Stephen to see if there were any updates at all for the work to be done or on the conversation with insurance. He told us he would get back to us. We never got an answer. In late March Stephen told us he got into an accident so we stopped asking to give him time to recover and perhaps give United Roofing time to assign another manager. At this point we started looking up other reviews and discovered that other people had actually faced issues with communication as well. A lot of people gave their down payments and then were never contacted again. Other people who managed to get the actual roofing work started had to personally request additional money from their insurance for the work. And others said their premiums definitely increased. It is now June, we have called a few more times since late March and were always told they would get back to us. We have never heard back. At this point I am afraid to even start the process as I no longer trust the company. We considered trying to get our deposit back but given how difficult communication has been at every point, we’re not sure we want to even try. We’ll just have to eat the $2000 deposit costs and find another company. If you’re going to use this company please be careful.

Luz Johnson

3 months ago

United roofing did my roof, siding and gutter done very fast and my insurance paid for everything, thank you for everything yilbert

Nghia Hoang

3 months ago

Rich Kim at United Roofing & Exteriors is very helpful and knowledgeable person to do business with. I highly recommend this company to anyone who needs roof work. Thanks! Nick

Gopalakrishna Inamti

3 months ago

Worst company. Roof leaks after some time and there is no support

John B

3 months ago

Pros: – Sales person easy to work with on scheduling work and getting a crew out quickly to address a roof leak around roof vents. Cons: – Almost harassment-style sales calls to get more work added to the invoice that was nice-to-haves rather than must-haves. – Quality of the work to fix leak was 1 out 5 stars. I paid ($300+) before inspecting the work myself which is obviously not a good thing to do with any contractor, so shame on me. The very next time it rained I had the leak just as bad as before the work was performed. I finally took a look at the work and the caulking was very low quality – almost no effort given to fix the leaks with just a few squirts of caulk in a few areas with clearly visible gaps around the vents. I watched a few YouTube videos and bought a $6 tube of roof caulk and fixed the problem myself – after the recent heavy rains I’ve had no issues at all.

Brett Carlson

3 months ago

Chris was fantastic. He was in our neighborhood offering other services, which we didn’t need. However, we had a bad storm recently and a piece of siding blew off of our house. There were countless other people who said they’d get back to us about fixing this and never did. Chris and his team fixed it on the spot the same day and did an excellent job. I’d highly recommend Chris and his team. They were friendly, professional, fast, efficient and provided high quality work.

Maria Carlson

3 months ago

I cannot thank Cris enough for his exceptional customer service. We had some wind damage to our siding, and no other company was willing to help us without replacing all the sliding. He gladly stepped up and said he was happy to help and this was such a relief for our family and can’t thank him enough! We will absolutely recommend him, and this company to our friends and family, and use them in the future.

Yazdan Movahedi

4 months ago

I want to express my dissatisfaction with the service provided by this company regarding the inspection and subsequent handling of my roof. Last year, we contacted your company to assess our roof’s condition. Somebody names Christian Martinez from this company visited our home promptly, conducted an inspection, and verbally informed us that our shingles were outdated and several damages were present, including a missing shingle. He assured us that our roof could qualify for replacement through our insurance company. Due to our busy schedule, we postponed filing a claim until February of this year. Upon reaching out to Chris again, we filed a claim with the help of him. However, on the scheduled inspection day, the united roofing guy failed to attend, citing an accident as the reason, despite being informed of the inspection date in advance. Furthermore, he forgot to submit the inspection photos to the insurance company, which finally resulted in the rejection of our claim. Despite numerous attempts to contact him, Chris has been unresponsive. I am deeply frustrated with the lack of professionalism and customer service exhibited by UnitedRoofing. This negligence has not only resulted in a failed claim on my insurance profile but also led to a $300 increase in my home insurance premium upon renewal. It is unacceptable for a company to neglect its responsibilities and ignore a customer in need of assistance. I am compelled to share my experience and give UnitedRoofing a 0-star review for its failure to fulfill its basic duties and for its lack of support when it mattered most.