Tilden Roofing Co. Inc. in Elmhurst, Illinois 60126

Tilden Roofing Co. Inc.

252 W Lake St, Elmhurst, IL 60126

3.8 (17 reviews)

Overview:
Tilden Roofing Co. Inc. is a roofing contractor based in Elmhurst, IL. The company has been known for providing roofing services, specializing in roof installations and repairs, with a family-run operation that prides itself on experience and customer service.

Services Provided:
– Roof installations
– Roof repairs
– Consultations on roofing materials and color choices
– Referrals for additional home improvement services (soffits and fascia work)

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends.

Contact Information:
Phone: (630) 834-4325
Website: https://tildenroofing.com/?utm_campaign=gbp-listing&utm_source=google&utm_medium=organic

Customer Reviews and Sentiment:

Tilden Roofing Co. Inc. has received a mix of reviews across various platforms:

Google Reviews: 3.8 stars based on 17 reviews.

Positive feedback highlights the expertise, responsiveness, and quality work performed by the company. Customers have appreciated the company’s ability to help with decisions on shingle colors and their thoughtful approach to problem-solving.

Examples of positive reviews include:
“I wouldn’t trust anyone else. Period. They have consistently provided time-tested expertise in an efficient and fair-priced manner.” – Mark Sutter
“Tilden came by and told us they didn’t think the shingles needed any additional trimming after all but if we wanted them to they would.” – Meghan McCarty
“Great family-run operation!” – Joshua Bretl

Negative feedback mostly centers around communication issues, lack of follow-through, and dissatisfaction with service outcomes.

Examples of negative reviews include:
“Awful, absolutely horrendous communication and follow through.” – Asarealty Corp
“Keith the owner is very unprofessional… did not respond.” – Rameez Alasadi
“I tried calling for 6 months but never received a call back.” – Dan Ciaccia

Review Summary:
Positive Sentiments: Experienced staff, helpful with material choices, quality workmanship, and personalized service.
Negative Sentiments: Issues with communication, poor follow-through on repairs, and customer dissatisfaction with service reliability.

Additional Ratings:
BirdEye: 3.8 stars based on 17 reviews, showing a balance of satisfaction and frustrations from customers.
Better Business Bureau (BBB): Not specifically provided, general sentiment indicates some unresolved complaints.
Total Lead Smart Rating: 5.6

Conclusion:
Tilden Roofing Co. Inc. appears to offer a mixture of skilled roofing services in Elmhurst, IL, with a notable presence of customer satisfaction through their expertise and personalized service. However, potential customers should consider the recurring communication issues and mixed reviews before making a decision.

Member Since August 2024

Listing Id 479441

Contact Info

252 W Lake St, Elmhurst, IL 60126
(630) 834-4325
Lead Smart Rating :
5.6/10.0

Get A Quote Claim

Listing location

252 W Lake St, Elmhurst, IL 60126

Get Direction

Reviews

mark sutter

2 months ago

I have worked with Keith and the rest of the family at Tilden Roofing for over twenty years, and I wouldn’t trust anyone else. Period. They have consistently provided time-tested expertise in an efficient and fair-priced manner. Thank you, always!

Meghan McCarty

8 months ago

We used Tilden to put a roof on our new home. They were responsive, professional and super patient! I had a hard time committing to the shingle color- they provided addresses of past jobs and helped me finalize my decision. They put the roof on as indicated on the plans and did an excellent job- but the framers missed a step on the plans so we were planning to Have Tilden come back out and trim the shingles. They gave us a reasonable price for this added work. They gave us a referral for soffits and fascia work – and that company was equally great to work with. Tilden came by after the soffits and fascia were on and told us they didn’t think the shingles needed any additional trimming after all but if we wanted them to they would. I would absolutely use Tilden again

Josh Bretl

10 months ago

We needed a new roof this summer. Tilden Roofing was able to not only do it timely, but also Brian was super helpful with color and material choices and the crews did a great job keeping the job site clean. I won’t need a new roof again for over 20 years but I would highly suggest them if you are in need.

Jennie Branner

2 years ago

Saw a truck from this company on I55 today getting off at 126 in Plainfield. The driver was on his phone texting and swerving all over and causing dangerous driving situations for others then cut off two lanes of traffic to get over. Horrible

asarealty corp

2 years ago

Terrible roofer, awful, absolutely horrendous communication and follow through. We built a house, and the builder selected tilden roofing (probably b/c they gave the cheapest price, and as the saying goes: you get what you pay for). On the 2nd floor, one of the bedroom had a wet spots on the ceiling. Keith came out to look at it, I didn’t get a straight answer as to why it might be happening, he alluded to not adequate ventilation in the roof space above that bedroom. I got a couple of roofers to look at it, and they were suggesting the same. It turned out that there was no ridge vent installed in that area of the roof, and I’m not the least bit sure why. The rest of the roof for our house has ridge vent, but that particular area, NOT! Way to go Tilden Roofing! In any case, I told Keith I would like to have the ridge vent installed in that area. Mind you, I’m not saying to do it for free (under warranty), I WILL PAY FOR IT- I just want the problem fixed! Every time I asked, when it could be done, they said we’re busy and can’t do it for at least a couple of months. I waited a couple of months, they did not follow through to schedule the work. When I call, I always get- Keith will call you back, and of course he doesn’t. The secretary then sent me a contract, which I signed promptly and sent back, a month or two would pass, and no follow through from Tilden Roofing. I have given up on them. I will the ridge vent installed by another roofer. This company is absolutely awful, I would advise anyone considering to get a roofing job done to stay away from Tilden Roofing.

NF A

3 years ago

Quick and efficient! Great service!

rameez alasadi

3 years ago

stay away, bad service, Keith the owner is very unprofessional, installed our roof and when we had a leak soon after, he did not respond, I had to use another company to fix his sloppy work, arrogant… RUN away

Dan Ciaccia

3 years ago

Had Keith come out over 2 years ago for a roof repair. After I received the proposal I gave the go ahead to fix it. I tried calling for 6 months but never received a call back. Fast forward 2 years and they show up to fix my roof without a call. These guys are a joke.

Joshua Bretl

3 years ago

Great family run operation!

Matthew J. Novak

3 years ago

I had a minor leak issue that I thought was coming from the roof. Keith Tilden showed up on time and was quickly able to identify the source of the leak, which was not from the roof, but from a flashing. His eye is incredibly trained to diagnose issues and I was able to get in touch with our siding people who fixed the flashing without delay. Thanks to Keith and the staff for an incredible experience, and most of all a quick turnaround!