MARS Restoration in Clinton-MD, Maryland 20735

MARS Restoration

7732 B Old Alexandria Ferry Rd, Clinton, MD 20735

4.8 (526 reviews)

Overview:
MARS Restoration is a roofing contractor located in Clinton, MD. The company specializes in roofing and restoration services, particularly focusing on storm damage repairs and insurance claims assistance. With a strong reputation for quality workmanship and customer service, MARS Restoration has established itself as a trusted name in the local community.

Services Provided:
– Roofing installation and repair
– Storm damage restoration
– Insurance claims assistance
– Siding inspections
– Customer consultations

Hours of Operation:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (240) 820-2483
Website: https://mars-roofing.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb

Customer Reviews and Sentiment:
MARS Restoration has received a strong overall rating of 4.8 stars based on 526 reviews.

Positive feedback emphasizes the company’s thoroughness, professionalism, and responsiveness:
– “From start to finish, their service was exceptional.” – Henry Pratt
– “Amir was incredibly informative and friendly throughout the process.” – Carissaa Apoloo
– “Austin was very thorough and informative.” – Alexander Solis

However, there is a notable negative review regarding a frustrating experience with follow-up and communication issues following an insurance claim denial:
– “Mars Restoration’s lack of communication and follow-up was incredibly unprofessional.” – Deepa Parija

Review Summary:
Positive Sentiments: Exceptional customer service, thorough inspections, effective communication, quality workmanship, responsiveness to inquiries.
Negative Sentiments: Communication breakdowns, unresolved insurance claim issues, and frustrations related to follow-up.

Additional Ratings:
BirdEye: 4.8 stars based on 526 reviews, indicating strong customer satisfaction overall.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of A+. There have been a few complaints in the last three years, primarily relating to unresolved service issues.
Total Lead Smart Rating: 8.5

Conclusion:
MARS Restoration stands out as a reliable roofing contractor in Clinton, MD, recognized for its commitment to quality and customer satisfaction. While most customers report positive experiences, potential clients should be mindful of the occasional communication issues raised in some reviews, particularly regarding the insurance claims process.

Member Since August 2024

Listing Id 473175

Contact Info

7732 B Old Alexandria Ferry Rd, Clinton, MD 20735
(240) 820-2483
Lead Smart Rating :
8.5/10.0

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7732 B Old Alexandria Ferry Rd, Clinton, MD 20735

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Reviews

Alexander Solis

an hour ago

Austin was very thorough and informative with giving us the information we needed for our siding

Carissaa Apoloo

a day ago

Amir from MARS Restoration recently inspected our house after a hailstorm. He was incredibly informative and friendly throughout the process. Amir worked quickly and efficiently; in fact, I almost forgot he was there conducting the inspection. I highly recommend both Amir and the services provided by MARS Restoration. Keep it up guys!

Henry Pratt

a day ago

I recently had the pleasure of working with mars restoration because of a recent storm, and I cannot recommend them highly enough. From start to finish, their service was exceptional. Firstly, the team at Mars restoration was incredibly knowledgeable and professional, I had the pleasure to work with Nate. He took the time to thoroughly explain every aspect of the insurance process, ensuring I understood my coverage options and what to expect. This transparency was refreshing and gave me confidence in their expertise. Secondly, the claims process was seamless. Mars restoration handled everything efficiently, from assessing the damage to processing the claim swiftly. I was pleasantly surprised at how quickly they responded to my initial inquiry and how smoothly everything progressed thereafter. Thirdly, the quality of their workmanship is top-notch. The roofers are incredibly skilled and courteous, completing the repairs promptly within a day without compromising on quality. My roof looks fantastic, and I have peace of mind knowing it was done right. As well as the amazing upgrade to an architectural roof which i am thrilled about. Fourthly, their customer service is outstanding. Whenever I had a question or needed clarification, their team was readily available and always provided clear, helpful responses. They made what could have been a stressful situation remarkably easy to navigate. Lastly, Mars restoration genuinely cares about their customers. They go above and beyond to ensure satisfaction and are committed to delivering results that exceed expectations. I am grateful for their dedication and wouldn’t hesitate to recommend them to anyone needing roofing insurance services. Overall, my experience with Mars restoration was exceptional, and I am confident in giving them a five-star rating. If you’re looking for a reliable, trustworthy roofing company, look no further than Mars restoration. They truly set the standard for excellence in their industry – Henry Pratt

Royal Epiphany

3 weeks ago

Mr. Darien’s services were great today he answered all my questions with direct answers. I really did appreciate it thank you so much!

David Douglas

3 weeks ago

Dwayne was professional and informative however do not need the service at this time

herman stitt

4 weeks ago

Rep Deandre did great with his performance and representation ,Thanks!

Deepa Parija

4 weeks ago

I regret to say that my experience with Mars Restoration has been extremely disappointing and frustrating. I fell prey to their solicitation when an agent knocked on my door, claiming that my roof had damage from a recent cyclone and assuring me that my insurance would cover the repairs. After conducting an inspection, they gathered my insurance information and filed a claim on my behalf. However, my insurance company conducted their own due diligence and denied the claim. Despite my numerous attempts to follow up with Mars Restoration, there was no response for an extended period. When I finally received a call back, I was asked to email the reason for the insurance claim denial and was informed that my contact had changed. During this prolonged process, my insurance premium skyrocketed due to the open claim. Mars Restoration’s lack of communication and follow-up was incredibly unprofessional. After another long wait and multiple messages, someone from Mars Restoration finally called back, only to tell me that the pictures didn’t show storm damage and that they couldn’t help. Are you serious? I am beyond frustrated with their poor service, lack of accountability, and the financial impact this has had on me. I would strongly advise against using Mars Restoration for any of your roofing or restoration needs.

Andrew Everett

4 weeks ago

Austin stopped by was very nice and informative.

KRANKTIVITY FILMS HOUSE

4 weeks ago

DWAYNE WAS VERY PROFESSIONAL AND INFORMATIVE. HE EXPLAINED THE PROCESS WELL.

Kaleb T

4 weeks ago

I recently had the opportunity to speak with Raquel regarding my roof and it was a delight. Raquel was extremely well-informed on the subject and pleasant to converse with. I wanted to commend MARS for employing such friendly and knowledgeable individuals in their team. I am grateful for the valuable information and experience shared by your employees. Thank you.