Trademark Restoration Inc

S

7 months ago

After a phone conversation with the CEO of Trademark Restoration Inc., it was very apparent that he had no problem with his employee stealing money from the company by doing sidework with a company truck. I met this employee in a company vehicle and wanted to retain their services. The employee said he was very slow at the time (June 2023 and only 8 months after a devastating Hurricane Ian….and he’s slow?). He said he would take care of me and gave me a company business card. Once this employee came to my house, I asked for an itemized receipt for tax purposes to show what repairs would be done. Upon request of that, the employee said it would be sidework. He always showed up in a Trademark Restoration vehicle. I needed 8 roof shingles replaced, 4 downspouts, a small piece of soffit replaced and my lanai roof replaced (not attached to main roof.) The first time he came out, with another Trademark employee, in a company vehicle the shingles were replaced. Upon attempts to get the 4 downspouts, soffit, and Lanai roof replaced with new plywood and a flat metal sheet, is where the trouble began. We got numerous excuses about why the scheduled days of work were cancelled and often received NO phone call when he didn’t show up. I was often told he was working on getting all the downspouts needed which led me to believe he was taking them from current job sites of Trademark Restoration Inc. He even said he drove to Sarasota to get the right size but had no luck….really? He did some work to the lanai roof but it leaks much worse when it rains than before it was “fixed” which now I watch my lanai flood. The last lie was when we received fake x-rays of a broken arm to explain his latest No Show. I then called Trademark and spoke to a manager who apologized for this employee’s deception and promised that Trademark would take care of the issues. The manager said it was a “disgrace” to the company. He confirmed the employee never broke his arm. This manager came out and met with us, took pictures and said the unfinished work would be done, and the employee would be reprimanded, to what degree I didn’t know. The manager met with the CEO and called me to say they couldn’t do anything to rectify my unfinished work. Now in October 2023, I called the CEO myself to which I received nothing but excuses with no resolve. Regardless of how the work was to be completed, 5 months later, I’m out almost $1,000 with subpar work, only 2 downspouts replaced, one of which has come loose from the house, 1 not replaced at all, 1 with temporary tape of some kind wrapped around it which has caused no water to come out of it with incorrect water flow off the gutter that has created a deep hole in my yard, a flood on my lanai whenever it heavily rains, and still no soffit replacement. Mr. CEO of Trademark Restoration Inc, you should be ashamed of yourself for allowing your employees to steal your money and supplies to do sidework and leave a person unhappy and out almost $1,000. This company and the employees I’ve dealt with have a lack of work ethic, have lied, deceived, made excuses, and have taken no responsibility for the horrible customer service. God knows that you have been dishonest and fraudulent, so you will reep what you sow. Future customers, BEWARE! This company will not reprimand, doc an employee’s paycheck, or fire employees that purposely take on work using a company vehicle but call it sidework. This is a reflection on the CEO and the type of employees he will allow to work for him, even knowing they steal from him. You’re a victim too! I wonder how many other side jobs have been done, and how much money Trademark Restoration Inc. has lost? I guess if you’re a millionaire, you don’t care about others, ethics, or being a good Christian person. On my salary, $1,000 is a lot of money that I’m now out of. Shame on you Mr. CEO! The Trademark Restoration Inc. name has been tarnished. Update: After filing a complaint with BBB, Jordan Houston, Production Manager called me and refunded my money. You made the right and moral decision Jordan.

Daniel Smith

3 years ago

Great people very helpful

A W

3 years ago

Very professional and helpful.

Robert Basile

4 years ago

Trademark restoration handled all our needs for our roof replacement. Dan Smith, our rep. was very professional and kept us in the loop the whole time, as it took 9 months to settle our case with our insurance company who denied us our claim from hurricane Erma. When it came time to replace our roof it took 2 days for demo and three days for tile installation. The work was done very thorough and professional .

David Kratoska

4 years ago

On the ball. Answered questions in a timely manor. Continued follow up with venders as to why product was delayed. Negotiated, negotiated and negotiated with the insurance company to receive all that we have coming. Insurance companies always lowball ! Restoration won’t let them get away with that game plan. If I were to pick one strong point with Restoration, that would be it. I am from the Midwest where quality service and follow up got its name, unfortunately that level of commitment is severely lacking here in Florida but that is NOT the case with Restoration. We’re there snafu’s, yes but that is inevitable in s job of this magnitude. The important part is they tackled them and put it to bed. If you want quality and commitment, Call Restoration….better yet, ask for Daniel Smith or Patrick, they will have your back!

Donald DeMattia

4 years ago

My wife and I were completely satisfied with the job Trademark Restoration and especially field supervisor Daniel Smith did replacing our tile roof . Daniel kept us informed of the progress of the job and addressed our concern of doing the job with the rainy season approaching . The job from start to finish was completed in 30 days . We were very comfortable with Dan as we were back North while the work was being done . I would recommend Trademark and especially Dan for the job they did . Fran and Don Demattia

Robert Clarke

5 years ago

Great experience start to finish. Our salesman Andy took the time to understand what we wanted and delivered perfectly. Kept us updated every step of the way. No surprise fees. The work was done quickly and the clean up was amazing. We had one small issue afterwards and Andy took care of it promptly. I highly recommend Trademark Restoration!

Don Tenney

5 years ago

Very happy with the way my house was repaired. Hope to not need your company again. But I kept the contact number for sure. Don Tenney

Linda

5 years ago

Awesome owners, sales people are on point with information to home owners and are on the jobs while in progress and are great with insurance companies to get claims processed

Dave Sampson

5 years ago

Trademark did a good job on my roof. They lived to their commitments. On two small occasions their subcontractor did something incorrectly. Trademark was very fast in correcting the issue. Both times they fixed the problem immediately. I was very satisfied with their reaction time to these two small incidents. At completion I had many comments from neighbors about the looks of the installation and quality of the workers. I’d use them again if I had the need.