B & W Heating & Cooling

Overview:
B & W Heating & Cooling is an HVAC contractor located in Wood River, IL, offering a range of heating, ventilation, and air conditioning services. They are recognized for their responsiveness and quality of service.

Services Provided:
– HVAC maintenance and repair
– Air conditioning installation and repair
– Heating system installation and repair
– Water heater inspections

Hours of Operation:
Monday to Friday: 8 AM to 5 PM
Closed on Saturdays and Sundays

Contact Information:
Phone: (618) 936-0361
Website: https://www.bwheatcool.com/?utm_source=google&utm_medium=organic&utm_campaign=gbp

Customer Reviews and Sentiment:
B & W Heating & Cooling has received a strong overall rating of 4.8 stars based on 260 reviews.

Positive feedback highlights the company’s quick response times, knowledgeable technicians, and efficient service. Customers appreciate the professionalism and quality of the work performed.

Examples of positive reviews include:
“Needed fast service for our commercial building… Top service.” – Behaija Dzananovic
“Kevin was super knowledgeable, he helped me in a tough spot.” – Drew Bramel
“Always fantastic service.” – Brian Murphy

Concerns have been raised about appointment cancellations at the last minute, leading to some dissatisfaction.

Examples of negative reviews include:
“We have used this company many times… found this very unprofessional.” – Teacher

Review Summary:
Positive Sentiments: Fast and efficient service, knowledgeable and professional technicians, high-quality workmanship.
Negative Sentiments: Issues with last-minute cancellations and scheduling.

Additional Ratings:
BirdEye: 4.8 stars based on 260 reviews, indicating a strong customer satisfaction trend.
Total Lead Smart Rating: 8.5

Conclusion:
B & W Heating & Cooling stands out for its reliable HVAC services in Wood River, IL. Their strong ratings reflect a commitment to quality and customer service, though potential clients should be aware of occasional scheduling issues.