Steam Specialist HVAC LLC in Williamsport, Pennsylvania 17701

Steam Specialist HVAC LLC

2948 Heshbon Rd, Williamsport, PA 17701

4.4 (16 reviews)

Overview:
Steam Specialist HVAC LLC is a heating contractor and electrician service located in Williamsport, PA. The company specializes in HVAC repair and installation, providing a range of heating services to residential clients.

Services Provided:
– HVAC Repair
– Furnace Installation and Repair
– A/C System Repair
– Emergency Services

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (570) 494-0747
Website: http://www.steamspecialistshvac.com

Customer Reviews and Sentiment:
Steam Specialist HVAC LLC has received a mix of reviews, with a rating of 4.4 stars based on 16 reviews.

Positive feedback emphasizes their prompt response, quality of service, and professionalism. Customers have particularly appreciated the quick turnaround for emergency calls and the thoroughness of the technicians.

Examples of positive reviews include:
“These folks are quick to respond and get the job done right the first time” – Anne Jenkins
“I highly recommend this company for HVAC repair… quick, simple, cheap, and saved us thousands of dollars” – Katie Morton
“Made emergency call. Came within a hour. Fixed within 24 hours. Excellent service!!!” – wendy bieber

Negative reviews express concerns over billing practices and service quality. Some customers reported dissatisfaction with communication and issues that remained unresolved.

Examples of negative reviews include:
“Unfair Billing – Request an estimate first!” – Renee Metzler
“Hook my moms furnace up backwards first and kept kicking the breaker and overheating” – Mark Edwards

Review Summary:
Positive Sentiments: Quick response times, professional and knowledgeable staff, efficient service, and good value for repairs.
Negative Sentiments: Issues with billing practices, unresolved service issues, and occasional poor communication.

Additional Ratings:
BirdEye: 4.4 stars based on 16 reviews, indicating a generally positive customer experience.
Better Business Bureau (BBB): The company has a rating of A+ with no complaints filed in the last three years.

Total Lead Smart Rating: 7.5

Conclusion:
Steam Specialist HVAC LLC appears to provide reliable heating and HVAC services in Williamsport, PA, known for their quick responses and professionalism. However, potential customers should consider the mixed reviews regarding billing practices and past service issues before making a decision.

Member Since August 2024

Listing Id 459182

Contact Info

2948 Heshbon Rd, Williamsport, PA 17701
(570) 494-0747
Lead Smart Rating :
7.5/10.0

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2948 Heshbon Rd, Williamsport, PA 17701

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Reviews

Anne Jenkins

4 months ago

These folks are quick to respond and get the job done right the first time

David “Krazy Dave” Young

5 months ago

These guys installed this furnace and instead of using the proper rope gasket they used the inner of a rope gasket and didn’t even install that properly, leaving a gap allowing fumes and heating fuel to leak out filling my house with fumes. Plus there was heating fuel leaking out at the filter casing. Definitely don’t recommend!!

Renee Metzler

8 months ago

Unfair Billing – Request an estimate first! Two workers were sent to our home to make a minor fix that took 2.5 hours and were charged for $1,000! The bill said: 9 hours at $90/hour + minor costs Total: about $1,000. Their reasoning was: “We charge portal-to-portal” (so they want us to pay both of their workers $90/hour to drive to and from our home). Thier second reasoning was: “We charge DOUBLE the time because we sent 2 people.” (So we were actually charged $180/hour for portal-to-portal.) Judge for yourself – is this fair billing? In addition, a part that we had in the basement went missing; however we cannot prove that this was taken and they have not offered to make amends nor give a reasonably priced bill. We would appreciate if the company would give us a reasonable price for the work done in our home such as $300 and reimburse us for the missing part.

Katie Morton

a year ago

I highly recommend this company for HVAC repair. Our AC system stopped working over the weekend. We had a different company come out and inform us it would be cheaper to replace the whole unit at $11K than to repair it. We obtained a second opinion from Steam Specialist who informed us that the fan motor needed to be replaced. After the fan was replaced, the system functioned normally. This was quick, simple, cheap, and saved us thousands of dollars.

wendy bieber

a year ago

Made emergency call. Came within a hour. Fixed within 24 hours. Excellent service!!!

Amelia Snyder

2 years ago

Called for a basic service after a recent home purchase, all my questions were answered thoroughly and I was treated respectfully. Staff was very pleasant and knowledgeable. Would definitely recommend!

Mark Edwards

2 years ago

Hook my moms furnace up backwards first and kept kicking the breaker and overheating. Then suppose to call Friday to come look at it and now it’s Monday and haven’t had heat over the weekend

Amandah Andrus

2 years ago

These guys are fantastic. They are professional but relatable at the same time. Jay and David didn’t mind answering questions while they were installing. They made sure everything was perfect and working before taking off. They made sure we understood the new installations. And they never once judged. Highly recommend using this company!

Mark Barocco

4 years ago

Superlative personalized service!

Matt Hill

5 years ago

The crew did an excellent job replacing my two, very old, attic air conditioners. They were professional, polite and knowledgeable about the work they were doing. Additionally, they took the time to lay down cardboard, carpet and other protective covers on my carpets and laminate floors to keep them clean and dry.