Holbrook Heating & Air Conditioning

Patti Fortuna-Stannard

4 days ago

I’m not usually one to write a bad review unless it’s really bad and valuable to others , as this is. It’s been 30+ days and 3 heats waves and still no repair of my air conditioning unit! The customer service is extremely poor but they are fast to collect your money. I paid for overnight shipping for my part so my elderly guests would be comfortable that was 2 weeks ago and yet to have part come in, none the less installed or any information when it will arrive. I even asked for the part number I’d get the part in myself and they told me they couldn’t get me the part # , they didn’t have it handy -said the office manager ( hmmm how can you order the part if you don’t have part #? ) There has been so many stories over this last month on why they can not get it fixed I can’t even write them all. I paid over 300.00 for a temporary fix because they needed to order a part & that didn’t even last one day. You can never get to the top of the chain to discuss the issues, I even went to Albany, NY from VT to talk to someone in person but he was “behind closed doors and couldn’t be bothered” I can go on and on about the poor service…… I had considered adding another unit to my office area but certainly would never purchase another thing from them. Home Depot who sponsors them & Mitsubushi will be getting reviews and letters also as Holbrook is not a good representative for the product. I’m sure you can all understand this frustration- what happened to customer service ???? Photo below is Sunday 7/14/24 at 8:13 am I’m happy to share all the recorded phone calls or phone log with anyone.

Daniel Medina

a week ago

I had a 3 zone heat pump system installed by this company at a cost of $24,000. The lying salesman informed me that it would take 3 days…..it took several weeks to get it installed correctly having HD to return 14 times to get it right. One unit I suspect was refurbished because it fell apart weeks after the install and they had to order parts for it…..allegedly a new unit? A unit in my attic two months later began to spew condensation where it filled the pan, the unit never shut off and began to drip through my ceiling, but luckily I caught it quickly. They had failed to insulate about a two foot section of copper leading to the condensation. For the install they had removed large sections of insulation and never bother to place the insulation back. On top of the aforementioned, there were other issues (Want a WiFi controlled thermostat? Another $800…yes…hundreds). After a while they became a little condescending because they were tiring of my complaints. A 24k system and I had no right to keep “badgering” them. The install was finally correctly finished in late spring (they started in Jan), here I am a little over a year later, in a heatwave (90-95 degrees) and I had to shut down the main unit in the living room because of a pretty bad condensation problem. I have to wait 12 days for service. There are scores of Heating/AC companies in New York State, and this is the “gang that couldn’t shoot straight”. Don’t believe me? Go ahead and hire them and spend your hard earned dollars. You will regret it. Any positive reviews are probably paid reviews because this company plain and simply sucks. They are not worth the 1 star I had no choice but to select. Photos and texts coming…

Janet Bradshaw

3 weeks ago

Every year since I got my Central Air from Home Depot I’ve had problem. I bought it April of 2017. My first 2 years were great when Sean O’Hearn serviced it, he checked in the attic checked for leakage etc. great worker. In 2020 it wasn’t serviced because of Covid. So 2021 to 2024 problems started to occur, all annual maintenance was a joke. 3 years of poor service and I’ve had it with them. I live in KINGSTON and after Sean no longer worked in my area the men that came over did nothing for me. They hosed water over my unit after I told them I’m not getting cool air. They said it was normal, but I had to stop them from leaving because only hot air came out…then they said it was the compressor..of course they had to order it. Every year they have to come twice or three times. I asked for an annual service every year so I can avoid problems in the summer but every summer I have to call them back. I found them lazy and in a rush and I gotta pay for this. I had them over in April and asked them to check everything and they said to me I didn’t need that. Not only did they charge me they added my 10% senior discount instead of subtracting. Again on 6/20/24 it stopped working again and they excepted me to wait until 7/5/24 in a heat wave. If that’s all it takes I could do that myself. I asked them to check everything…didn’t listen. I told them they should have done what I asked for because I have Lupus and cancer and can’t take the heat. I can understand making mistakes, but they never listened to me ever. I will be reporting them to the BBB. I had problems with them and will never use them again. They’re based in Albany area and I think they don’t care about Kingston customers. Unhappy

Kay K

a month ago

My central air conditioning decided to not work this season, so I called Holbrook for help. Kelly in customer service informed me of the charges that would be incurred, which I greatly appreciated knowing ahead of time. ArJay was the technician sent for this service call and I couldn’t have been luckier to have him! It was so nice to have someone walk in, listen to my explanation of what was going on, and then proceed to actually troubleshoot and ultimately repair exactly what was broken. ArJay was professional and kind, and provided excellent customer service. I will definitely use Holbrook again for my HVAC needs. Note: Holbrook installed my new Lennox furnace and ductwork back in 2020 – don’t know what happened to my 5-star review from back then, but I think it’s important to note that the salesperson and installers (names escape me now…) did a fantastic job of working with me to run numbers to ensure that the furnace and the expansion of my ductwork would work together to provide better heating on my 2nd floor – mission accomplished! The installers made sure that the placement of the ductwork and the running of wires from the thermostat to the basement was done neatly and just the way I wanted it done – even though some of it was a real pain!

eileen longo

3 months ago

Tech was very informative and knowledgeable. Above and beyond making sure I was satisfied with the work completed.

Anne Lee

3 months ago

The 2 workers were very efficient and courteous. I would recommend Holbrook Heating. Very thorough

Thomas Staniec

3 months ago

Holbrook’s technicians are always courteous and efficient.

Matthew Wright

3 months ago

Good company. Knowledgable and polite staff. A+

Peter Caluwe

3 months ago

Excellent service! Very friendly and knowledgeable employee.

mirza mushtaq

3 months ago

My first time working with this company and I am extremely impressed with their communication, professionalism and knowledge of the technicians. It was a very big job for me, installing a new furnace, AC, compressor and some duct work as well. All technicians were great – Kyle, Arjay and everyone else. Support staff Courtney and Kelly were really great and when helping with scheduling they really care. They were very accommodating to schedule services on the days to fit my schedule. A huge thank you and shout out to everyone at Holbrook heating, I will definitely come back for any future work and will recommend everyone use your services. Thank you !!!