Overview:
Madsen Electric, based in Tacoma, WA, is a contractor specializing in electrical services. The company is recognized for its timely service and has built a reputation for handling residential electrical needs efficiently, including panel replacements and repairs.
Services Provided:
– Electrical panel replacement
– Electrical repairs
– Emergency services
– Scheduling for electrical needs
Hours of Operation:
Monday to Friday: 8 AM to 5 PM
Closed on weekends
Contact Information:
Phone: (253) 383-4546
Website: http://www.madsenelectric.com/contact.html
Customer Reviews and Sentiment:
Madsen Electric has received positive and negative reviews across various platforms:
Google Reviews: 4.6 stars based on 13 reviews.
Positive feedback emphasizes the professionalism, timeliness, and reasonable pricing of the services provided. Customers appreciate the team’s expertise and responsiveness to emergency situations.
Examples of positive reviews include:
“Seth was professional and straightforward… I couldn’t be any happier with the job that was done.” – D G
“They always get me scheduled as soon as possible and the techs are always on time, polite and knowledgeable.” – Robin Bohl
“Madsen Electric took no time at all to cover the bases of their repair… at a very fair price!! Highly recommend!!!” – Anahi Moaalii
A notable negative review expressed dissatisfaction regarding pricing practices and service issues, specifically regarding a high charge for work not completed as expected.
Review Summary:
Positive Sentiments: Professionalism, timely service, reasonable pricing, knowledgeable staff, and effective emergency response.
Negative Sentiments: Instances of poor service experiences, high charges for minimal work, and communication issues.
Additional Ratings:
BirdEye: 4.5 stars based on 13 reviews, aligning with the general positive sentiment but highlighting some service discrepancies.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There has been one complaint in the last three years regarding service issues.
Total Lead Smart Rating: 7.3
Conclusion:
Madsen Electric appears to be a solid choice for electrical services in Tacoma, WA, known for its prompt and professional service. However, potential customers should be cautious and consider the mixed reviews, particularly regarding isolated service experiences and charges, before making a decision.
Member Since August 2024
Listing Id 453426