Bruce Electric

Overview:
Bruce Electric is an electrician company located in East Syracuse, NY, specializing in a variety of electrical services. The company is known for servicing a range of electrical needs, but it appears to have transitioned away from residential service, which has affected its reputation among potential clients.

Services Provided:
– Electrical services for commercial clients
– Residential electrical services (previously offered)
– Contract work for electrical projects

Hours of Operation:
Monday to Friday 8 AM to 5 PM (Not explicitly outlined in provided data, but typical hours for electrician services)

Contact Information:
Phone: (315) 432-1835
Website: https://www.bruceelectricity.com/

Customer Reviews and Sentiment:
Bruce Electric has received mixed reviews across various platforms:

Google Reviews: 3.7 stars based on 11 reviews.

Positive feedback highlights the company’s responsiveness and quality of work when they engage with clients. Customers who had successful interactions praised the exceptional service.

Examples of positive reviews include:
“They were FANTASTIC!” – Kenneth Galster
“Great as usual” – Ralph Nappi

However, negative feedback indicates issues with customer service and follow-ups. Some customers expressed frustration over a lack of communication.

Examples of negative reviews include:
“They never called back to schedule a service call.” – Barbara Arndt
“This isn’t the company Charlie Bruce ran!” – Jim F

Review Summary:
Positive Sentiments: Excellent service when engaged, responsive, high-quality work.
Negative Sentiments: Poor communication, failure to follow through on service commitments, transition away from residential service.

Additional Ratings:
BirdEye: 3.7 stars based on 11 reviews, reflecting the same trend of mixed customer satisfaction.
Better Business Bureau (BBB): No profile found. (Based on lack of available data within the provided information)
Total Lead Smart Rating: 5.4

Conclusion:
Bruce Electric appears to be a company with potential for quality electrical services, especially in the commercial sector. However, prospective clients should be wary of the mixed reviews and reported issues with customer communication and follow-through before engaging their services.